Clients see white form fields/not blue, but their preferences are set to standard blue in PDF

[rmm8]

With the last couple Acrobat updates, in house clients are seeing either white field or fields with partial outines on PDF forms exported from InDesign (CC 2020, also latest version).   If a form DOES open with blue fields, if they type, then remove the type and go to another field that field is now white and you can't get it to indicate blue no matter what.  When I or other design colleagues on subscription open my PDF's everything operates normally.  We are on Adobe Acrobat DC continuous release (enterprise).

But colleages are not on subscription, just have Acrobat Pro DC (enterprise).  In Preferences fields ARE set to the normal standard blue.

I tried sending some PDF forms exported from several years ago (non InDesign generated), some exported from January 2020, and from today (April 27th) and regardless of age of the PDF they are seeing this issue.

I can't install a prior version of Acrobat or save down to an earlier version with Interactive PDF, so I feel stuck.  

Any ideas?

[Karl Heinz Kremer]

Is the "Show border hover color for fields" checkbox just above the form highlight color selection in Acrobat's preferences checked? 

[rmm8]

One tester does have it checked, one does not, but they both have the same result, like below.  

[Karl Heinz Kremer]

Initially I thought that it was something that InDesign did with the form fields, but then you said, that this also shows up with non InDesign PDF documents. The fact that it works on the subscription version of Acrobat DC, but not on the perpetual license version is weird. This functionality should be identical in all versions of Acrobat (and as far as I remember, I've never seen a problem with the field highlighting not working in e.g. Adobe Reader, or the perpetual license version, or Acrobat Standard). Do you have an IT department that is controlling what a user can do on their computer? It is possible that a restriction deep down in the registry can cause this, but again, I've never seen this happen before. 

[rmm8]

I wonder if what you say is true, because I am in the gov't and we have so many security controls.  Also, right after I posted I went on a PDF making and viewing rampage to try to solve this, and now I'M getting the white fields too.   Yes, here's a crappy Adobe conversion of a form from June 2019 doing it, no blue fields, me opening it on my system.

[rmm8]

I think this might be solved. I think you ARE right, and that checkbox has become disabled. One person solved, one more to go.  Thanks so much Karl!

[Bevi Chagnon - PubCom.com]

Please post this "abnormality" and "unexpected behavior" to Adobe.

https://acrobat.uservoice.com/

The cells are supposed to appear as set by the user in Preferences.