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8

Combined PDF will not download using Adobe Express

Community Beginner ,
Sep 27, 2023 Sep 27, 2023

I do not have Acrobat, but my subscription does allow me to use Adobe Express and there is a Combine PDF and an Organize PDF function in this. I can load all my PDF pages into the Organize PDF and move them all around. Then I check the box to select all the pages I want and click download. The little "waiting/processing" circle wheel spins and then goes away and then nothing. There is no download anywhere on my computer and nothing appears in my Creative Cloud files anywhere that I can find it at least. I also tried Combine PDF and uploaded the pages in the correct order as I went so I did not have to organize. Then I selected all the pages and tried the download for the combined file there as well. Same thing. No download. So I went online, found the Adobe Acrobat combine, and used it for one of the sets of files and it worked great. So I know it can be done and there is nothing wrong with the files. However, since I don't have Acrobat it only let me use the feature once and now it wants me to pay. I want to know how to use the combine feature in Express and if I am using right, where do I find the combined files? 

 

The total number of PDFs I was trying to combine was 16 single pages with a total file size (adding up each one individually) of 65MB. I think there is a 100MB limit so I was not exceeding that. 

 

I was using Google Chrome if that makes any difference. 

TOPICS
Create PDFs , Edit and convert PDFs , General troubleshooting , PDF
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1 ACCEPTED SOLUTION
New Here ,
Sep 23, 2024 Sep 23, 2024
LATEST

Try the "..." (Print Download and More)

Select "Save a copy"

Try to download the saved copy through the "..." menu. (This worked for me).

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Community Expert ,
Sep 27, 2023 Sep 27, 2023

@Cheryl5E44 

 

This is a known bug in Adobe Express. You can Upvote and Comment to the product developers on User Voice.

https://adobeexpress.uservoice.com/forums/951181-adobe-express/suggestions/47158525-export-webpage-a...

 

In addition, there are many comments on the Adobe Express forum:

https://community.adobe.com/t5/adobe-express/ct-p/ct-adobe-express

 

Jane

 

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New Here ,
Sep 23, 2024 Sep 23, 2024
LATEST

Try the "..." (Print Download and More)

Select "Save a copy"

Try to download the saved copy through the "..." menu. (This worked for me).

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines