Comment appears in upper right corner and can't be moved (Adobe Document Cloud)

Report · Sep 17, 2020

I've been noticing a consistent issue when sending a PDF for review to different people who use their web browser to make notes on a PDF in the Adobe Document Cloud. The comment box appears in the upper right corner of the page, and the position is locked; it cannot be moved to another location. This is happening with different reviewers, and I'm guessing they're using different systems. None of them were familiar with using Acrobat to comment and review documents before this project. One of the project collaborators reviewing each document said that for the note in question, she thought she had highlighted a specific word before leaving a comment. However, when I opened the document, the note was in the upper right corner and there was no highlight.

On a related note: It appears that highlighting vertical text causes the highlight to appear in a strange way.

Please see screenshots with examples.

Thanks for looking into this issue.

Erica

This example shows two different comments that are locked in the upper right corner. The same commenter was able to highlight a section of text, but when she went to add a comment, the comment icon defaulted to the upper right corner. Also, I have no idea how the highlighted vertical text in the middle of the spread turned into a peach oval. When I made that highlight, it was a yellow highlight just like it appears for "earned."

Report · Sep 19, 2020

Hello,

Please note that moving the comment is equivalent to editing it. If you want to move any comment which is not added by you then you can ask the owner of the comment to move(reposition) the comment and the new position of the comment will be synced to all subsequently.

I will suggest to use Adobe while commenting from Web as well(Anyone can create an Adobe Id for free). Because same guest will be treated different when they refresh the review link in web browser. So a guest will not be able to edit his/her comment in different browser session.

For vertical highlight issue: Could you please let me know if you are able to select the vertical texts clearly. You van press the mouse and then drag it to select the texts, do not highlight just select the texts to check if they are selectable clearly.

Regards,

Arvind

Report · Oct 01, 2024

You didn't address the viewing discrepancy. The comment owner sees the comment anchored in one place, but other people (as the OP did) see the comment anchored in the upper right corner of the page.

Report · Nov 05, 2024

Agreed, 100%. I came here looking for an answer. I've noticed this issue since a recent Adobe update and it's very problematic. The comment sits at the top instead of adjacent to the correction being requested. Extremely difficult to reference where corrections need to be made, especially in a text-heavy document like a corporate annual report. Anyone have a solution?

Report · Jan 15, 2025

Argeed! This is extremely frustrating. I saw my reviewer/commenter editing and making suggestions by highlighting the places in the page. This was extremely useful to understand where I need to make the changes. Now, when view the document to see WHERE the changes need to take place on the page they instead all "steamlined" susposedly by tucking it all away in the courner of the page. This so angrying, as now I have dig and figure out WHERE on the page the edits are at. The comment list on the side already help steamline where the comments are at. This "in-line comment bubble" I have heard completely throws my whole work flow out of track and gives me more work. Extremely frustrated that they made it so diffcult to find WHERE ON THE PAGE the comment are being pointed to. @arvindy Can you please dress this and help us understand if there is a way to by defualt setup our view so we see where on the page the comments are at, rather then having them posted on the upper right courner.

Thank you