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E
eleighb
Known Participant
September 17, 2020
Question

Comment appears in upper right corner and can't be moved (Adobe Document Cloud)

  • September 17, 2020
  • 1 reply
  • 2190 views

I've been noticing a consistent issue when sending a PDF for review to different people who use their web browser to make notes on a PDF in the Adobe Document Cloud. The comment box appears in the upper right corner of the page, and the position is locked; it cannot be moved to another location. This is happening with different reviewers, and I'm guessing they're using different systems. None of them were familiar with using Acrobat to comment and review documents before this project. One of the project collaborators reviewing each document said that for the note in question, she thought she had highlighted a specific word before leaving a comment. However, when I opened the document, the note was in the upper right corner and there was no highlight.

 

On a related note: It appears that highlighting vertical text causes the highlight to appear in a strange way.

 

Please see screenshots with examples. 

 

Thanks for looking into this issue.

Erica

 

    1 reply

    A
    Adobe Employee
    arvindy
    Adobe Employee
    September 19, 2020

    Hello,

    Please note that moving the comment is equivalent to editing it. If you want to move any comment which is not added by you then you can ask the owner of the comment to move(reposition) the comment and the new position of the comment will be synced to all subsequently.

    I will suggest to use Adobe while commenting from Web as well(Anyone can create an Adobe Id for free). Because same guest will be treated different when they refresh the review link in web browser. So a guest will not be able to edit his/her comment in different browser session.

    For vertical highlight issue: Could you please let me know if you are able to select the vertical texts clearly. You van press the mouse and then drag it to select the texts, do not highlight just select the texts to check if they are selectable clearly.

     

    Regards,

    Arvind

      B
      BobSte.in
      Participant
      October 1, 2024

      You didn't address the viewing discrepancy. The comment owner sees the comment anchored in one place, but other people (as the OP did) see the comment anchored in the upper right corner of the page.

        D
        default6wjk1ltyc733
        Participant
        November 5, 2024

        Agreed, 100%. I came here looking for an answer. I've noticed this issue since a recent Adobe update and it's very problematic. The comment sits at the top instead of adjacent to the correction being requested. Extremely difficult to reference where corrections need to be made, especially in a text-heavy document like a corporate annual report. Anyone have a solution?

         

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