Comment Summary not working

[default5nq7z7j1gr99]

I just added five comments to a 3-pages PDF document.

Whteher I print or create a Comment Summary, the outcome is hundreds of seemingly corrupted pages.

I have already tried updating and repairing installation, but it's not helping. I have version 2021.005.20060

Does anybody know how can I overcome this issue?

[AkanchhaS]

Hey!

Sorry to hear about the trouble caused. 

The outcome of the comment summary doesn't look appropriate. Would you mind telling the exact steps of extracting comment summary?

A couple of few things you need to check as well-

1- Is this document secured? Open PDF>Ctrl+d (document properties)>Security

2- Check with a different file

3- If you experience the same issue with multiple files then change this security setting and check back:

Navigate to Adobe Acrobat>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

Thnaks,

Akanchha

[arvindy]

Hi,

++ to what Akanchha has said.

I did a quick check but the issue did not occur for me, could you please let us know the following info to look into it further?

-Is this a recent break?

-System details ?

Regards,

Arvind