Comments are duplicated after uploading a PDF to Share for Review

Report · Sep 20, 2024

Periodically I experience an issue where I add several comments to a PDF, share that annotated file with others using the "Share" button, then a day later notice that all or some of my comments have been duplicated. See below from an incident that happened today:

In today's incident, when I opened the file, one version of each comment used my photo and my name in title case, and one version of each comment used a red and blue cartoon avatar and my name lowercase all one word. I deleted all the cartoon avatar comments. Then restarted Acrobat. When I opened the application again, a third of the deleted comments were still there, but this time it showed my photo instead of the cartoon avatar. I deleted all the comments by the lowercase, one-word version of my name. Then closed the file and opened it again. This time, the same comments had returned again, but showed a gray icon for my avatar.

WHAT IS GOING ON?!?!?! This same issue happened on two different files that I shared yesterday.

Report · Sep 25, 2024

Hi @eleighb

Sorry for the inconvenience, can you please answer below queries to help us debug the issue.

1. App version installed on your machine

2. Is this happening with all files being shared or few specific files

3. Since when did you notice this issue ? recently or did it happen earlier as well.

4. If possible can you please share link to a sample shared file where this issue is observed(have sent you a private message, for the same)

Thanks,

Rohit A

Report · Sep 25, 2024

Hi Rohit,

Thank you for checking in about this issue. I responded to your private message with links to documents where this issue happened. Below are my answers for questions 1-3):

Adobe Acrobat Pro: Continuous Release | Version 2024.003.20121
This is just happeneing with a couple of files. However, my clients are reporting that they have left comments that duplicate themselves within the same comment box. By that, I mean that after they post a comment, the text they enter appears twice in the same comment box: They'll write one sentence, and that sentence will appear twice.
This issue used to happen sporadically, but hasn't happened in several months until it did last week.

Thanks for looking into this issue.

Report · Sep 25, 2024

Thank you @eleighb for sharing the details. We will look into in and revert with our findings.