Comments automatically open when opening a new PDF

[Martin5E0C]

Until last week I hadn't used the comments function. Since using it everytime I open a PDF if opens the comments tool bar.

A lot of the PDFs have AutoCAD file in the rear, the comments tool autogenerates comments for these files where there are none.  This can cause some PDFs to be difficulat to naviagte and slows everything down.

For example a 43 page document with no human comments has 6442 autogenerated AutoCAD  comemnts.

Any ideas on how to stop the comments tool bar opening every time.

[arvindy · Accepted solution]

Hi Martin5E0C,

Thanks for letting us know that this is resolved.

Please note that this is a new feature: open the comment app automatically when PDF has comments.

You can disable this feature by either of the following ways:

-By disabling the Commenting Preference "Show comments pane when a PDF with comments is opened"

-By using the bezel (When comment app opens automatically and you close it within 30 seconds, a bezel is shown to retain this behaviour or not.)

Regards,

Arvind

[ioconnex]

Same issue

- updated to current version - no change

- tried @Rosanna35039738h4u0 suggestion - no change

[S. S]

Hi @ioconnex @Rosanna35039738h4u0 @robert_8220 @triathleteguru,

Could you please try deleting the “Exchange-ProMesaages” DB file after closing Adobe Acrobat?

This file is found at “C:\Users\<Username>\AppData\LocalLow\Adobe\Acrobat\DC.”

Once this file is deleted, open Acrobat and continue with the workflow.

Let me know if this solves the issue.

-Souvik

[change screen name]

How about "ReaderMessages"

- same thing, different setup?

[ioconnex]

Performed the recommendation

- no change, comments still open when doc opened

- “Exchange-ProMesaages” is re-created after opening Acrobat DC

[S. S]

@change screen name @ioconnex Please help me with a few more pieces of information for further investigation:

• Does it happen with a specific file or for all the files?
• If for a specific file, it would be great if you could share that file with us for debugging.
• it would be great to know the source of the creation of that file (go to Menu->Document Properties).
• Screen recording of the issue with the latest changes, where the preferences remain unchecked, but the comment panel opens when opening the file with comments.

-Souvik

[change screen name]

Sorry, can't share my specific file in question. I just spent some time experimenting: 

• only happens with a specific file, the one in question
• sorry, can't share
• PDF Producer: LibreOffice 6.4 (been editing this file for years)
• ditto sorry, you'll have to take my word for it

I toggled all kinds of things with a different "Microsoft: print to PDF" file, from a browser last week, and the new test file behaves as expected opening as last viewed or per setting: 

• toggled checkbox
• toggledpane(s) open and closed
• with a password, added with Adobe online
• manually saved edits or not

Just when I thought it was safe to go back in the water, saving the bad file with a new name changed which pane opens on launch, now "pages" pane appears instead of "comments." The bad file "Save as" version still reports LibreOffice producer. 

That's all I gots. 

[ioconnex]

Hi @S. S 

- It happens on all files with comments for me

- Example Doc Shared

- Screen Recording shared (showing that preferences check box never remains "unchecked" even during same session)

[S. S]

Thanks @ioconnex @change screen name.

I have forwarded this to the devs. 

I will get back to as soon as I hear back.

-Souvik

[S. S]

Hi @ioconnex,

Would you mind sharing the app version number?

Please go to Menu-> Help-> About Acrobat, and share the screenshot here with me.

@change screen name, Would you mind getting on a call with me? This will help us get a better idea, as we are unable to reproduce the workflow on our end.

If yes, please let me know, and I will send an email through which you can schedule a meeting at your convenience.

-Souvik

[ioconnex]

Screenshot Attached

[change screen name]

Yes, I wouldn't mind but I have hurdles. 

Still unpacking after a move and haven't found a cam/mic. Can't borrow library terminals because they're rebuilding after a ransomware episode. Might not be that long if I bump into hardware sooner than later.

Maybe I can keep tossing up screen shots if it's some evidence you seek? 

In the interim, I'll get rid of that registry edit. Since it didn't improve things, no loss. 

[S. S]

Thanks @change screen name @ioconnex,

We have identified the issue and are working on the fix.

I will reach out to you if I have any updates, or need any information.

-Souvik

[Rosanna35039738h4u0]

THANK YOU!!!

[change screen name]

Groovy, Man. 

[S. S]

@change screen name @ioconnex @Rosanna35039738h4u0 Thanks for the constant support from your side in helping us identify this.

-Souvik

[ioconnex]

Hi,

Any update on this yet?

Thanks,

[change screen name]

I tried the reported-successful:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe\Acrobat\DC\FeatureLockDown\bReplaceOnKeyDown=0

It kept the comments checkbox turned off, as mine was permanently on after toggling off and saving the preferences, but it did not effect the appearance of comments on file open. Box unchecked, comments still reopen. 

[S. S]

Thanks @change screen name @ioconnex for letting me know of this.

I'll share the feedback with the team and get back to you as soon as possible. I really appreciate the quick response and collaboration in helping me get to the bottom of this.

-Souvik