Compare function doesn't detect differences

[erwine7220]

We are using Adobe Acrobat Pro DC (2019.008.20071). When comparing two PDF-documents, Acrobat doesn't detect any difference but there are multiple visible differences. How is it possible? Selecting "only text" doesn't make any difference.

When comparing two other PDF-documentes, Acrobat does find differences.

[adeep93]

Hi,

Sorry to hear that you're facing issues with the 'Compare Files' feature of Acrobat.

Could you please share the files with us so that we can narrow down the issue at our end?

Please follow the steps to share the file using Adobe send - https://cloud.acrobat.com/send

1. Open this link.
2. Click on “Select files to Send”.
3. Click link "Choose file from my computer" and Select the file.
4. Click on "Add Files", if you have more files to add.
5. Click on Create link.
6. Share this link with us.
7. You can also share this file to limited persons using "Send personalized invitations".
8. Enter the email ids of persons you want to share the file and click "Send".

Thanks,

Adobe Acrobat Team DC

[erwine7220]

Below the link to the two pdf-documents

Gedeelde bestanden - Acrobat.com

[adeep93]

Hi,

Thank you for sharing the files. We have informed our engineering teams about the issue.

We will inform you once the issue will get fix.

Thanks,
Adobe Acrobat DC Team