Conflicting Accounts - Personal and Company for an Employee

[LNBIT]

One of our employees created a personal Adobe account under their company email. We already had them added under our license pool, but their personal account was taking precedence when we attempted to get them logged in. In an effort to remediate this, I had them delete their personal account and I deleted them from the company console with the intent to add them back and start fresh. I unfortunately found that this introduces some issues as I went to add them back in under the company account. I'm unable to add that same user without getting an error that stops the account creation (I'll have to find the specific error code if needed, initial searches on Google didn't yield anything useful). I wanted to reach out and see if there is a certain period of time I need to wait to add this user back or if there is some other approach that needs to be taken to get them their license.

[ls_rbls]

Hi @LNBIT ,

It would be helpful if provide more details about your work environment:

• Client operating system
• Adobe Acrobat version
• Is this a roaming user profile that you can test with from another PC?
• Are you enforcing Group Policy? 

Did Adobe Customer Support looked into this issue or did they sent you straight to the public forums?

If you haven't contact support yet, I'd suggest you do that first as they might be able to remote in into the misbehaving computer and show you the necessary steps to fix that.