Contact your administrator error on Acrobat.

[ormso38823769]

The below error keeps appearing for my users with a full CC license. I have updated Acrobat but it made no difference.

Contact your administrator

Access to Adobe Document Cloud files and Acrobat online services, including sharing and e-signing, requires an update to the latest version. Contact your administrator for continued access.

[kglad]

see if this applies to you and helps, https://helpx.adobe.com/acrobat/kb/error-You-do-not-have-access-to-this-service-please-contact-your-...

[default116uat06nriv]

I found this and it fixed our issues on Server 2022: 

Correct answer by Jacco34829135tk0g AUTHOR

Community Beginner , 

Jan 17, 2024

Copy link to clipboard

Found the issue!

Apparantly other programs have the same issue because of windows update KB5034129 (No Patch Tuesday Megathread for January? : sysadmin (reddit.com))

for us deleteing the following registry keys fixed the issue:

"HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AcroCEF.exe",
"HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\RdrCEF.exe"

[Lifetime Mort. & Fin. Ltd]

Why when I send a letter for e signature do I keep getting not connected to server' which then prevents letter from being sent ? Is this a problem with Acrobat Pro ? 

[kglad]

@Lifetime Mort. & Fin. Ltd 

do you have a teams or enterprise subscription?

[Lifetime Mort. & Fin. Ltd]

but then how do I solve the problem so it sends letter out ?

[emiliano38535760ry82]

I had the same issue with some users with Adobe Acrobat DC. I execute repair installation of Adobe Acrobat app from Apps and Features and the issue got fixed.

[AnandSri]

Hello!

Thank you for sharing your findings, and steps to resolve the issue. For future references, you can refer to this article: https://adobe.ly/43BWhjB

Thanks,

Anand Sri.