• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
8

Crashing when separating PDF tabs.

Community Beginner ,
Dec 09, 2024 Dec 09, 2024

Copy link to clipboard

Copied

When trying to open 2 PDFs, and allowing them to be tabulated, dragging one tab off the main window, it crashes and gives the error in the event log: 
Faulting application name: Acrobat.exe, version: 24.4.20272.0, time stamp: 0x67350c07
Faulting module name: Acrobat.dll, version: 24.4.20272.0, time stamp: 0x67350bff
Exception code: 0xc0000005
Fault offset: 0x00000000006a75e8
Faulting process id: 0x6D54
Faulting application start time: 0x1DB4A8B7B02EFA3
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: bf552702-33ae-4616-8ecd-c101021eb45f
Faulting package full name:
Faulting package-relative application ID:

 

Is this part of a windows or Adobe update? How can I fix this?!

TOPICS
Crash or freeze , General troubleshooting , PDF

Views

12.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 14, 2024 Dec 14, 2024

Copy link to clipboard

Copied

Hi @RollingGrayMan,

 

Thanks for writing in!

 

We are already aware of the issue, and this should be fixed soon.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2024 Dec 20, 2024

Copy link to clipboard

Copied

Hi any fix for this problem yet? Still having to roll back the application daily to split the tabs.TIA

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 22, 2024 Dec 22, 2024

Copy link to clipboard

Copied

I am having this issue as well. Is there any update on the fix?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 31, 2024 Dec 31, 2024

Copy link to clipboard

Copied

Any updates?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 03, 2025 Jan 03, 2025

Copy link to clipboard

Copied

Any news?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 14, 2025 Jan 14, 2025

Copy link to clipboard

Copied

Any update on the above comment ? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 31, 2024 Dec 31, 2024

Copy link to clipboard

Copied

having same exact issue, its same for couple of weeks 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 31, 2024 Dec 31, 2024

Copy link to clipboard

Copied

Same issue here for many users, will we see an update to when the fix is pushed out? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 31, 2024 Dec 31, 2024

Copy link to clipboard

Copied

Everytime I split two tabs Acrobat Reader crashed and closed them both, no warning, no message. I opened Adobe Reader and under file clicked "Disable new reader" or something like that, (sorry, it's gone now) but it looks like it changed my version that i'd upgraded to on 12/10/24 and reverted it - now I can split tabs no problem onto multiple screens again!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 31, 2024 Dec 31, 2024

Copy link to clipboard

Copied

This worked for me. Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 04, 2025 Jan 04, 2025

Copy link to clipboard

Copied

Worked for me, too.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 07, 2025 Jan 07, 2025

Copy link to clipboard

Copied

Worked for me! thanks alot! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 08, 2025 Jan 08, 2025

Copy link to clipboard

Copied

Thanks for the solution!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 09, 2025 Jan 09, 2025

Copy link to clipboard

Copied

I'm also still having the same issue for over a month now. Any updates on this being fixed? 

Same issue, if I have two tabs open, try and drag one of the tabs to view in a separate window, adobe crashes/closes the whole application. No report box or error codes, just freezes for a few seconds then closes everything. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 14, 2025 Jan 14, 2025

Copy link to clipboard

Copied

Hi all. I had the same issue - starting approx mid December (not recall the exact moment) - on my corporate laptop with DC reader 64-bit version 2024.005.20320 on Windows 11 Enterprise 22H2.

i tried with Help > Repair Installation and it actually worked. Now I'm able to drag & drop each tab keeping them in how many separate windows i like to.

hope the same worked for you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 14, 2025 Jan 14, 2025

Copy link to clipboard

Copied

Just tried it on mine. Same software version, but on Windows 10 Home. Did
not work unfortunately. 😞

*Grayson Roland*
*Detailer/Estimator*
*(520)-405**-1161 Mobile*


*Office: (520) 697-0193*

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2025 Jan 15, 2025

Copy link to clipboard

Copied

I'm having the same exact issue with mine. I work for the state, and everyone in our organization is having the same issue. It's making processing payments and invoices a horribly inefficient task and it's increasing our downtimes. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 15, 2025 Jan 15, 2025

Copy link to clipboard

Copied

As mentioned above, switching back to the old interface using Menu >
Disable new Acrobat Reader is probably going to be the only fix until Adobe
issues the next major software update.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2025 Jan 15, 2025

Copy link to clipboard

Copied

LATEST

Thank you! That worked perfectly.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines