Crashing when separating PDF tabs.

[tecton_3722]

When trying to open 2 PDFs, and allowing them to be tabulated, dragging one tab off the main window, it crashes and gives the error in the event log: 
Faulting application name: Acrobat.exe, version: 24.4.20272.0, time stamp: 0x67350c07
Faulting module name: Acrobat.dll, version: 24.4.20272.0, time stamp: 0x67350bff
Exception code: 0xc0000005
Fault offset: 0x00000000006a75e8
Faulting process id: 0x6D54
Faulting application start time: 0x1DB4A8B7B02EFA3
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: bf552702-33ae-4616-8ecd-c101021eb45f
Faulting package full name:
Faulting package-relative application ID:

Is this part of a windows or Adobe update? How can I fix this?!

[S. S]

Hi @RollingGrayMan,

Thanks for writing in!

We are already aware of the issue, and this should be fixed soon.

-Souvik

[Hayley35514794d6cs]

Hi any fix for this problem yet? Still having to roll back the application daily to split the tabs.TIA

[lance_1106]

I am having this issue as well. Is there any update on the fix?

[fagron_2236]

Any updates?

[fagron_2236]

Any news?

[IT5CAD]

Any update on the above comment ? 

[eran_1538]

having same exact issue, its same for couple of weeks 

[fagron_2236]

Same issue here for many users, will we see an update to when the fix is pushed out? 

[determined_days5745]

Everytime I split two tabs Acrobat Reader crashed and closed them both, no warning, no message. I opened Adobe Reader and under file clicked "Disable new reader" or something like that, (sorry, it's gone now) but it looks like it changed my version that i'd upgraded to on 12/10/24 and reverted it - now I can split tabs no problem onto multiple screens again!

[lance_1106]

This worked for me. Thanks!

[z_7733]

Worked for me, too.

[aziz_2278]

Worked for me! thanks alot! 

[richard_3536]

Thanks for the solution!

[claudia_7538]

I'm also still having the same issue for over a month now. Any updates on this being fixed? 

Same issue, if I have two tabs open, try and drag one of the tabs to view in a separate window, adobe crashes/closes the whole application. No report box or error codes, just freezes for a few seconds then closes everything. 

[antenulli]

Hi all. I had the same issue - starting approx mid December (not recall the exact moment) - on my corporate laptop with DC reader 64-bit version 2024.005.20320 on Windows 11 Enterprise 22H2.

i tried with Help > Repair Installation and it actually worked. Now I'm able to drag & drop each tab keeping them in how many separate windows i like to.

hope the same worked for you.

[RollingGrayMan]

Just tried it on mine. Same software version, but on Windows 10 Home. Did
not work unfortunately. 😞

*Grayson Roland*
*Detailer/Estimator*
*(520)-405**-1161 Mobile*


*Office: (520) 697-0193*

[Bobby345]

I'm having the same exact issue with mine. I work for the state, and everyone in our organization is having the same issue. It's making processing payments and invoices a horribly inefficient task and it's increasing our downtimes. 

[RollingGrayMan]

As mentioned above, switching back to the old interface using Menu >
Disable new Acrobat Reader is probably going to be the only fix until Adobe
issues the next major software update.

[Bobby345]

Thank you! That worked perfectly.