Create a new digital ID - passwords do not match

[Invitado]

When creating a new digital ID in Adobe Acrobat X on Windows 7 computer, after entering the new filename where the ID is to be stored and password, I get a message box: "Passwords do not match".

I have gathered the following information about creating digital IDs in Acrobat:

Acrobat help which says: "Type a password for the digital ID file. For each keystroke, the password strength meter evaluates your password and indicates the password strength using color patterns. Reconfirm your password."

A forum post which says: "6. Now enter the password in two places as instructed. "

I also watched a video how the person was inserting the password when creating a new digital ID, she had two text boxes to enter it. Screenshot from the video is here:

But when I try to do the same, I only have one field to enter the password. Here is a screenshot from my computer after clicking "Finish":

Does anybody know how to make the second password field appear, so I can confirm it and get rid of the "Passwords do not match" message and finally create the digital ID?

[dtfish78dtfish78 · Accepted solution]

I just had the same problem, I'm using Acrobat X Pro.  I found this post and how the form is supposed to look so when I had typed in my password in the "Password:" box, I pressed Tab and the cursor dissapeared, I then re-typed my password assuming that it had gone to the "Confirm Password:" box that is not visible and then pressed Finish.  This worked for me and I was able to create a digital ID. Might work for you too.  Good luck.

[Cliff_Cummings]

Just had the same problem using Acrobat X Pro (10.1.16) on A 64-bit Windows 7 Pro installation. Thanks for posting the solution. I tabbed and re-entered my password and it worked great!

[Nikhil.Gupta]

Hi,

Can you please provide the following information so that the reason for such issue can be figured out:

1. Version of Acrobat?

2. OS: which service pack and 32bit/64bit

3. Screen resolution of display information. For it go to run -> type "dxdiag". Please share the scrrenshots of 'Display', 'System' tab.

Thanks in advance.

[dtfish78dtfish78]

1. Version 10.1.3

2.

3.

Hope this helps,

Fish

[Nikhil.Gupta]

Thanks for the information. We are looking into the issue from our end.

[m_entin]

I had the same problem.

Apparently the second box exists but not visible due to broken dialog layout!

I could do the same trick:

• enter first password in the visible box,
• then click TAB key,
• enter password again (into some obscured box),
• then click Finish.

[Invitado]

In my case it is 10.1.2

I have Win 7 Premium x64 SP1

Resolution 1920x1080

Screen DPI 120 DPI (the setting in Win 7 is 125% of "normal" font size which is 96 DPI)

By the way, after changing DPI to normal (96) both password fields are visible. So there is problem with compatibility with Windows accessibility settings.

[NipponBill]

I can confirm this is still an issue.

1. Acrobat X 10.1.3
2. Windows Vista Business SP2 64-bit
3. Dual monitors at 1600x1200 resolution
   
   

I can get around this problem by hitting Tab and entering the password again.

[kbsnagge]

Just wanted to confirm this is still an issue.  Thank goodness I found this thread!  I am using Windows 10.

[ELSYDLEY5]

Still an issue I had today. The Tab solution worked i.e. type password, hit the Tab key, type password again even though the original window still shows the ******** for the pass word.

[zhpingw]

This is a bug, because of the programmer use abosulte layout for the dialog.

And the dialog only can work correctly with the default DPI settings of windows display.

Try goto windows control panel => Adjust Screen Resloution => Make text and other items larger or smaller => smaller (100% default)

Then logoff windows and logon, do all again, you can see the second password input box.

My environment:

Windows7 64bit

Acrobat X Pro

[eddieduggan]

This bug still hasn't been fixed (I've just noticed the date on previous posts -- March 2012!

Come on, Adobe devs and project managers, extricate a digit and move this user story to the top of the product backlog!

As a user, I'd like to be able to see the second password field when creating a new digital ID, just like Annamarie Lukes does at 3 mins 20 in the digital ID tutorial video on the Adobe website: How to Digitally Sign a Document with Adobe Reader | Acrobat X | Adobe TV).

PS: Adobe Acrobat X Pro (v.10.1.1) with Windows 7 Home Premium SP1.

[Test Screen Name]

If it will be fixed, surely it won't be fixed in version 10 now version is 11 is out. Can anyone confirm if it is fixed in 11?

[MHI799522]

Thank you so much dtfish78dtfish78

I find it hard to believe that Adobe couldn't send out an update in 2 years to fix this issue so you could see both password boxes!

[IsakTen-RwIoo2]

I saw posts on this forum that this problem has been fixed in some recent Acrobat/Reader X and XI versions. Try the latest one (10.1.13/11.0.10).