Creative cloud shows Acrobat DC installed but it is not

[gerip]

I have a valid subscription and downloaded application to my computer.  Creative Cloud shows that Acrobat DC is installed but it is not.  Uninstall function in Creative Cloud runs to 1% then stops.  Uninstalling and reinstalling app does not solve the problem.

[kglad]

quit your desktop app by clicking the gear icon>quit

Remove the OPM.db file.

    Mac OS: Locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Windows: Locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

restart your cc desktop app

retry downloading

[gerip]

Thanks but this did not work.  Deleted OPM.db file, restarted desktop app and Acrobat still shows as installed and up to date.  Uninstalling runs to about 1% then stops.

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

[gerip]

First step you recommend does not work, uninstaller runs to 1% then stops, screen shows Acrobat installed and up to date.

Tried to go to next step, and get this message, even though there is no installation that I can see and no other app was installed.

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Molly5E0C]

I had this exact issue and found a way around it - try installing Acrobat DC from this link https://get2.adobe.com/reader/.

You can also reach this link by going to Adobe Help Center -> 

go to very bottom of page, under support, click download and install ->

go to Free Tools section near bottom of page, find "Download Acrobat Reader DC"

For some reason I was able to install it here but not through creative cloud. Creative cloud also doesnt seem to recognize it (can't open it through cc). 

[thepurplegar]

That fixed it for me!  Thank you.