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Ctrl+Wheel and Marquee Zoom don't work, and even select text with Hand Tool

New Here ,
Apr 30, 2021 Apr 30, 2021

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Hello everybody, I'm having a lot of problems that I don't understand.

I have just installed Acrobat Reader DC in 2 PCs, Win10, and I get the same problems on both.

I don't get the same problems with any other software.
I have other PCs with Windows 10, same version of Acrobat, which work fine.

 

1) if I press Ctrl and I rotate the wheel, Acrobat simply scrolls. "Make Hand tool use mouse-wheel zooming" actually zooms when I use the Hand tool and I rotate the wheel, but ...

2) ... the Hand tool doesn't move the page

3) if I select Marquee Zoom it doesn't let me select any region, it zooms immediately as I click the mouse button

4) I set "Make Hand tool select text & images" but it doesn't select anything

5) the Selection tool doesn't work: it doesn't select anything as well

 

I have uninstalled Acrobat and installed again with no success.

I have replaced the mouse and the keyboard with no success.

Thanks for your help, best regards.

TOPICS
General troubleshooting , How to , Standards and accessibility

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New Here ,
May 01, 2021 May 01, 2021

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solved: I updated to the last version, and now it's working properly. It's strange because I downloaded Acrobat a few days ago, anyway it works.

Best regards

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New Here ,
May 03, 2021 May 03, 2021

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today is not working again 😞

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Community Expert ,
May 03, 2021 May 03, 2021

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Hmmm... If you change the magnification of the view, does it change the way it's behaving?  If you zoom way in, can you move around a single page using the hand tool?

My best,

Dave

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New Here ,
May 04, 2021 May 04, 2021

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hello Dave, today everything worked fine for some minutes, but now I have the same problems.

I think the fault is in catching the command from the keyboard and from the mouse. It's a problem I have only inside Acrobat, because even Note Pad works properly.

If I zoom in/out by pressing +/- it works, but if I try to zoom in/out by pressing Ctrl and rotating the mouse wheel it doesn't.

The hand tool doesn't work: I can't move anything.

I repaired Acrobat 2 times without any success.

Thank you

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New Here ,
May 10, 2021 May 10, 2021

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the problem was due to the HP Display Assistant. I have just quitted it, and after some days Acrobat not working properly, now it works.

Best regards

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New Here ,
Sep 16, 2022 Sep 16, 2022

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I had a similar issue - mouse commands for Ctrl+Scroll Wheell to zoom, highlighting, dragging the size of comment text boxes were not working, but I could zoom using Ctrl + or Ctrl - on the keyboard, and I could highlight using Ctrl + Shift  on the keyboard. As soon as I ended task for HP Display Assistant in the task manager, Adobe started working again. Does anyone have any ideas of why this is happening?

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New Here ,
Sep 16, 2022 Sep 16, 2022

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Thank you, Minos!

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