DC Hangs when adding fields to forms

Report · Dec 10, 2020

I am running v20 of Acrobat DC and i am trying to add fillable fields to a PDF i created in illustrator. i have disabled the enhanced security feature and turn off the auto analysis on prepare form and when I add a text field to the document it hangs forever most times not recovering. if it does any change i make to the field cause the hang and crash.

i need this to work to do my job, please help.

Win 10

Acrobat DC

Report · Dec 10, 2020

Hi Mike,

Hope you are doing well and sorry for the trouble. As described the application hangs and crash when you try to add fillable fields to a PDF created in Illustrator.

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 20.13.20074 installed. Go to Help > Check for Updates.
You may also download the patch using the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once.

What happens when you try to create a fillable PDF form Acrobat DC via Tools > Prepare Form? Please try to create a new PDF form and check if the issue still occurs.

As you have tried disabling the protected mode with no success, please try to repair the installation form the help menu (Windows Only) and see if that works

If it still doesn't help, please try to reset the preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

If it still doesn't work, please try to create a new test user profile on Windows with full admin rights and try using the application there and check.

Regards

Amal