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As the title suggests we are using Adobe Acrobat Pro DC 2015.006.30417. On many of our machines when we open a pdf and goto to fill in parts of the pdf it writes in an unreadable machine language (Highlighted in orange below) even though we have went into preferences and set the content editing font to arial (highlighted in yellow below). The font its trying to use is pictured directly below. We are able to change the font in the format window and continue but everytime a user opens up a form and tries to edit content it continues to default to this problem. Any known fixes would be greatly appreciated, thanks.
This looks like a font embedding issue. Try this: Embedding Fonts with Acrobat Pro's Preflight Tool - KHKonsulting LLC
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This looks like a font embedding issue. Try this: Embedding Fonts with Acrobat Pro's Preflight Tool - KHKonsulting LLC
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Does this mean that if I'm the party editing this PDF after it has been created that I would need to purchase these fonts to not have this issue? Just trying to understand why I have a default font set for editing and a "Fallback font" that I would assume should fill that role if I don't have a font installed?
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No, you shouldn't have to. It just means the PDF wasn't created with all the fonts embedded. Just try running the preflight fix mentioned above and see what happens. Then report back.
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OK, I will try it and report back. Again I did not create the PDF just an end user.
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can you report back?
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Absolutely worked. Thank you so much.
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Glad to hear it.
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Hi @Graydesigns, this white block means that a particular glyph is missing on the font that is being used. In your sample, the missing glyph is the ffi ligature (Unicode codepoint FB03, see the ligatures Unicode characters chart at Unicode.org). Your sample appears to use a version of Garamond (or Sabon, a close cousin of Garamond).
Not all fonts contain ligatures, so somewhere during the process, the original font was swapped with a different font (or different version of the font) that doesn't have the ffi ligature.
There are a bazillion variations of Garamond available from the font foundries. Searching Adobe Type https://fonts.adobe.com/search?query=garamond shows that their library has 7 different versions:
Linotype/Monotype has several more variations https://www.linotype.com. And then there are the Garamonds that come with our operating systems and software.
They are not the same: Each variation is unique. Although the basic alpha-numeric glyphs are usually available on all, only some will have ligatures and an even smaller group will have the specific ffi glyph.
Suggestions:
Hope this helps.
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Thank you, the problem is now solved, I updated Suitcase, reinstalled a new version of the fint and updated Indesign.
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Great!
And congrats, too.