I have answers to your questions.
1. Version of Adobe Acrobat Pro was the same one that you said it
should be.
2. I attempted to Repair the installation. That did not change
anything.
3. I did not change Preferences - although, as I proceeded further, ALL
of my preferences were wiped out.
4. I already have Administrator privileges, so I didn't change
anything.
5. I finally uninstalled Acrobat Pro because the instructions for the
cleaner said that it was not a substitute for uninstalling.
6. Then I ran the cleaner.
7. THEN I clicked on the link that you provided to install Acrobat Pro
- and I got a '404' error, so I could not use the link you provided.
8. I went to Acrobat Pro on-line, trying to find a way to download the
installer. I was asked for my email address. When I entered it, Adobe said
that I already was a subscriber, so it asked me whether I wanted to set up a
team or have multiple copies. I finally asked for the Chat function. An
agent answered me, and when I described the problem, she passed me to
another agent. The second agent read my problem description (not being able
to download the Installer because I lacked a URL). The second agent said
that they wanted to set up a remote session to my computer. I said that all
I wanted was to download the Installer when they supplied me with a URL.
9. After I finally got the URL, I downloaded the installer, and
installed Acrobat Pro again. I was annoyed that my preferences for using
Acrobat Pro, including a menu across the top of the page, and a list of
commands on the right side of the page, were gone.
10. Finally, I was able to navigate to a PDF on my computer, and open
it. After a couple of seconds, I again got the delay of 5 to 10 seconds
before I could enter any command, and if I persisted, Windows again said
that the application was not responding; if, however, I opened the file,
then didn't touch anything for up to 10 seconds, then Acrobat worked - in
other words, this is exactly what I complained about earlier.
Paul
6
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