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Different results when filling out a form

Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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Goodmorning,

 

We have made some forms, to be filled by our customers. Now, when the form is opened in Edge or in a preview on a mail client, the top line is showing a different line, then when opened in adboe. Also the printout is different fromthe preview version.

 

Probably this is a setting on how we saved the file, but anybody any idea why this is happening?

 

Attached four examples, the Edge version, The acrobat pro version, the preview on Outlook and the file itself.

 

 

 

Gr,

 

Erik

 

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PDF , PDF forms

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1 ACCEPTED SOLUTION
Community Beginner ,
Sep 11, 2023 Sep 11, 2023

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Hi to you all.

 

I think I've got the solution for the problem. It appears that, with our forms, some third party readers have problems with mandatory fileds.

 

I've removed the mandatory settings on some fields in our form, and now the problem does not occur anymore, as far as I can see.

 

Thanks for thinking with us, and hopefully, if any of you come across the same challenge, this will help

 

Gr,

 

Erik

 

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Community Expert ,
Aug 15, 2023 Aug 15, 2023

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No, it's actually a bug in the applications you're using to view it. Apple Preview specifically is known to be very buggy when it comes to form fields, so this is not surprising.

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Community Beginner ,
Aug 15, 2023 Aug 15, 2023

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Thanks for letting know. Preview is Outlook, so in this case not related to Mac environment.. Strange thing is, when you open the file in Edge, it is showing the right value, and we can change it there to another value. However, after saving, the value goes to another value in Acrobat, as is the printout.

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Community Expert ,
Aug 15, 2023 Aug 15, 2023

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That's probably because the client filled the form in Edge. 

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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Community Beginner ,
Sep 11, 2023 Sep 11, 2023

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Hi to you all.

 

I think I've got the solution for the problem. It appears that, with our forms, some third party readers have problems with mandatory fileds.

 

I've removed the mandatory settings on some fields in our form, and now the problem does not occur anymore, as far as I can see.

 

Thanks for thinking with us, and hopefully, if any of you come across the same challenge, this will help

 

Gr,

 

Erik

 

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