Disable Adobe Create PDF cloud services

Report · May 25, 2023

When I am in Acrobat and want to create a pdf from a file, there is an option "Use Adobe Create PDF cloud service" that is seemingly permanently turned on. Is there any way to turn this off and manual control the conversion settings?

When I create PDF's using Acrobat, it is giving me different results than if I generate a PDF by saving as straight from say Illustrator. In this specific situation, solid black lines are getting ghosted, and greyed out. There use to be a way to control the settings within Acrobat to make pdf's but now it appears it wants to use a cloud conversion service. I would be fine with that if it didn't mess up my pdf. And now I am not confident in any of the PDF's I have generated using Acrobat. This also happens when I Create Multple PDF Files.

I am using Acrobat Pro 2023.001.20177 on MacOs Ventura 13.4

Report · May 25, 2023

Hi @M. Franchot

Hope you are doing well.

Are you referring to the suggestion for Adobe to create pdf Cloud services, or was it a pop-up message on launch?

Could you please share the screenshot for better understanding?

There's no direct method of disabling or removing the Cloud services or suggestions, but there's an alternate way to disable the Online Services using Acrobat's Customization Wizard. You can download the Wizard for Mac from here https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/basics.html#wizard-installation

And then disable the online services by changing the following settings https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/online.html

Thanks,

Akanchha

Report · May 25, 2023

@AkanchhaS, is there a similar URL for Windows users?

We're federal government contractors and our US government contracts prevent us from using any cloud services for anything, not even AWS or Adobe servers.

I would like to turn off any cloud sharing services (fonts, files, libraries, PDF creation) from all Adobe products so that I can keep me and my employees employed!

I know academic publishers, universities, and legal, financial, and healthcare corporations have similar constraints.

Report · May 26, 2023

Hi @Bevi Chagnon - PubCom.com

Acrobat Customization Wizard for Windows https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/basics.html#wizard-installation

On the same page, you'll find various customization under Deploying Customized Installer https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/online.html

Let us know if you need further assistance.

~Akanchha

Report · May 26, 2023

This is where I see it. In the Create PDF from File dialog. The checkbox and settings buttons are greyed out and not selectable.

Also when I try to launch the wizard i only get a blank screen.

Report · Jun 08, 2023

From the screenshot above, change "Adobe Formats" to "All supported formats" or a specific format that you are trying to convert and then see if its highlight the option to change settings.

Navigate to Acrobat>edit>preferences>Acrobat Online services and disable sync across the devices>ok

Does it make a difference?

~Akanchha

Report · Jun 22, 2023

Thanks Akanchha,

Changing to "All supported formats" or any of the specific formats still does not allow me to toggle cloud services off. Disabling the Online services in the preferences also has no effect.