Disable "Attach a Link" When Sending by Email?

Report · Feb 19, 2020

I would like to permanently disable the option to "Attach a Link" when a user clicks the email button in Acrobat. It started being enabled by default, confusing my users and disrupting their workflow.

It was much better the way it used to be:

You'd click the mail envelope and Outlook would open a new message right up and have the PDF attached. Now you have to confirm your method (for us it's "Default email application (Microsoft Outlook)", and click Next. These are unnecessary steps and there should at least be an option to bypass them in Preferances. If that option is there I haven't found it.

Report · May 04, 2023

This requires the file to be saved somewhere. Many applications (such as ERP systems) will generate a PDF (Invoices, Order, etc.) that opens in Acrobat and needs to be emailed to a customer, but the file does not need to be saved anywhere. Yes, I understand there is a temp file being dropped in the background for this entire process to work, but that file is automatically deleted after a certain period of time and the users never have to interact with it or even know where it is located.

Report · May 05, 2023

The files are already saved prior to being sent.

Report · Jun 07, 2023

Not always. Sometimes an unsaved document simply 'Open' in Acrobat and the user wants to email it without having to save it somewhere. This is the case for many documents that are generated out of ERP or CRM software.

Report · May 05, 2023

maybe you can "print" it electrically via clawPDF or pdfcreator to thunderbird and send it as a mail. i did that with a clumsy program for dentists (solutio charly), got no "thank you" by the company (which earns 25 mio euro per year) for soving their problems and everytime i want to send a receipt, i press "print with clawpdf" and the document will be redirected and prepared as a pdf-file inside a send-mail-window of thunderbird.

Report · Jun 12, 2023

I have found a solution to this problem!

I use outlook and found that in the Outlook Menu Bar at the top, File is on the left of this bar and then on the right is a tab marked Acrobat.

Click into this - from there it will open up a dialogue box, where you can choose to have PDF's attached as a copy/ or ask to give you the choice each time you upload a document to either send as a link or as a PDF.

I'm sorry I did not save my work as I did this to give you a screen shot.

Report · Jun 27, 2023

I have struggled with this for the past month. I was hopeful that CS SC's advice above would do it, but no luck. However, it did direct me to the right area.

I use Outlook desktop and want to turn off the 'Adobe Document Cloud Download link'.

To do so, in my email, I clicked File which brings me to the Account info page where I can set up my email and such.

At the bottom of the left-hand ribbon column, click Options. A dialog box will pop up.

Click Add-ins from the left-hand side column of topics.

At the bottom of the page, to the right is Manage: COM Add-ins and Disabled items in the dropdown.

Select COM Add-ins and click Go.

UNCHECK the Adobe Document Cloud for MS Outlook from the popup window and click OK.

Restart the application and give it a test. I hope this helps you as it did me!

Report · Jun 27, 2023

maybe some screenshots would be nice

Report · Jun 27, 2023

Report · Aug 06, 2023

THANK YOU! For now (cross fingers) it appears this is working! I've been in the constant loop everyone else in this thread has expressed. Appreciate the help.

Report · Aug 30, 2023

Thank you so very much!

Report · Oct 06, 2023

Thank you!!! This has been driving me NUTS for a while now; it'll be so nice not to have to rush to click an infinitesimally-tiny X on the five-ten times a day when I email a PDF as an attachment.

Report · Aug 17, 2023

This is the only solution that worked for me. Thank you.

Report · Sep 05, 2023

@Adobe acrobat Team
PLEASE undo all the efforts to force customers to send links to PDF files or whatever review processes you and your management thought would be better than what customers have used for over a decade. -- It was not an improvement. It doesn't fit into every workflow. It's very disruptive. It's an annoying anti-improvement. And it reveals your hubris when it comes to consideration of your vendor-locked and captured creative cloud customer.

Report · Sep 13, 2023

I agree. I don't like this! I disabled it once and now I have to disable it again and it's tough to find how to do it. I don't have time for this and I never gave permissions to do this. I want to simply send as an attachment. Please change this!

Report · Sep 14, 2023

I have struggled with this since they made the change and I agree with others that it needs to be turned off. its just another step that each user must use in order to complete their task. A waste of productive time for everyone. Hoping that Adobe Support will listen to their clients

Report · Jan 26, 2024

I have used all of the methods to disable and it worked for 2 days and then came back. I HATE everything about this Adobe app . Penalty to cancel even though the program is faulty. I disabled in Adobe and DIsabled in my outlook . They show disabled but all emails still convert to the darn link. I cannot do my job with this feature. I need my own attachements.

Jan 2024 and obviously they have done nothing to resolve this issue.