Distiller error after

[MW_MW]

I have several users getting an access denied Distiller error after updating Acrobat DC to version 25.001.20458.

The error pops up randomly even when Acrobat is not in use. I have tried removing DC, running the cleanup tool and reinstalling DC. I also apllied the latest optional update 25.001.20474.

I have cleared all temp folders and granted users full control over all Adobe folders, c:\windows \temp and c:\temp.

I also tried turning UAC from off to on but the error still comes up intermittently. Has anyone else has this issue?

[Braden24011261sybf]

just had this error appear, I dont run a big IT department, just was sending an email and the "Unable to create a temporary folder Error 5 - Access is denied." appeared.... thought it might be a virus or something. no clue... 

[defaultt50vot6wp3o3]

Hi,

We've also still experiencing this in our organisation, currently on version 2025.001.20623.

Unable to reliably recreate the problem, as the error seemingly appears randomly. Although it mostly appears a few minutes after restarting the device and logging back in, with our without Acrobat running.

[AnandSri]

Hello @defaultt50vot6wp3o3

I hope you are doing well, and thanks for highlighting the issue. Could you please install the latest build of Acrobat 25.001.20630 Planned update, Aug 18, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. Let us know if you still get the error message.

Thanks,

Anand Sri.

[Ryan296079465qxf]

We started getting this in our environment recently as well with the last few updates.

I just updated two Win11 devices to .20630 and one had the error appear about 10 min after updating, the other was about 15 min.

I tested this on a fresh older Acrobat install (24.005.20320) and updated to 25.001.20577, 15 min later recieved the error.  Uninstalled/restarted.  Installed again and updated to .20630 and still got the error.

[sprinklr-integration-user]

Hi @Ryan296079465qxf,

Thanks for trying out and sharing the observations with us.

The same has been forwarded to the development team for them to investigate further.

Regards,
Souvik.

[defaultt50vot6wp3o3]

Can confirm we're also still getting the error on version 25.001.20630

[defaultt50vot6wp3o3]

Something new that's happened. Many of these messages appeared on screen (Distiller was not opened at the time)

[Ryan296079465qxf]

@defaultt50vot6wp3o3 was this during or shortly after Acrobat updated?  I've got a slightly different message indicating that a separate instance of acrobat.exe is trying to start at the end of these last few updates

[SC-Agency]

We have the latest version. Went to Menu>Check for updates to confirm. Getting several annoying Acrobat and Distiller errors on our screen last 24 hours. Please bump this up. YOu guys have been working on it since June.

[isxi]

I have been having this error on 2 separte machines.   The Aug 18 update has not fixed this issue.

TO: Adobe Support  - What is the fix or suggestion for a workaround??

Can I go back to a working version of Acrobate so there will not be issues?

[Loztboy]

got a new error when updating Acrobat DC to version 25.001.20643
Error 183 

[D.Stapleton]

I'm having the same exact problem.  It drives me crazy.  I won't even be using adobe and it will just pop up.  I have tried to figure out what's going on and I have also had my IT group look into it.

[AnandSri]

Hello @D.Stapleton

I hope you are doing well. Thanks for reaching out, and we're sorry for the trouble you had.

The product team is working on a fix, and we will update the thread once the fix is available publicly.

For testing purposes, close the Acrobat app, then open Task Manager, and close the "Acrobat Collaboration Synchroniser" process, restart the computer and check if you are getting the error message.

Thanks for your patience and cooperation on this.

Regards,

Anand Sri.

[S. S · Accepted solution]

Hello everyone,

We are live with a new update (25.1.20xx), which has a fix for the issue.

Please update the app and let us know if the issue is fixed for you.

More info here: https://adobe.ly/3V38zfs

Let us know how it goes.

Regards,
Souvik.

[Ryan296079465qxf]

I've updated two Win11 PCs to this latest 25.1.20672 yesterday and have not received the Distiller error!  There was another generic Adobe Error that would appear in a separate window, but seemed to be related as it'd appear shortly after Distiller error.

Latest patch seems to have fixed the issue!  Thank you!

[defaultt50vot6wp3o3]

Hi,

Seems to looking good here. Not had a prompt since the update was installed on our devices.