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Answered

Distiller error after

Forum|Forum|8 months ago
May 13, 2025
14 replies
15395 views

I have several users getting an access denied Distiller error after updating Acrobat DC to version 25.001.20458.

The error pops up randomly even when Acrobat is not in use. I have tried removing DC, running the cleanup tool and reinstalling DC. I also apllied the latest optional update 25.001.20474.

I have cleared all temp folders and granted users full control over all Adobe folders, c:\windows \temp and c:\temp.

I also tried turning UAC from off to on but the error still comes up intermittently. Has anyone else has this issue?

Correct answer S_S

Hello everyone,

We are live with a new update (25.1.20xx), which has a fix for the issue.

Please update the app and let us know if the issue is fixed for you.

More info here: https://adobe.ly/3V38zfs

Let us know how it goes.

Regards,
Souvik.

R

Rico25301837h2kr

Participant

Issue back in 25.001.20813. Please FIX is final.

AnandSri

Community Manager

Hello @Rico25301837h2kr

I hope you are doing well.

Could you please install the latest build of Acrobat: 25.001.2084x. Planned update: November 3, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

If the issue continues, please provide the following information: the current version of the operating system on your device, a screenshot of the current error message, the workflow, or the steps you perform, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.

D

D.Stapleton

Participant

I'm having the same exact problem. It drives me crazy. I won't even be using adobe and it will just pop up. I have tried to figure out what's going on and I have also had my IT group look into it.

AnandSri

Community Manager

Hello @D.Stapleton

I hope you are doing well. Thanks for reaching out, and we're sorry for the trouble you had.

The product team is working on a fix, and we will update the thread once the fix is available publicly.

For testing purposes, close the Acrobat app, then open Task Manager, and close the "Acrobat Collaboration Synchroniser" process, restart the computer and check if you are getting the error message.

Thanks for your patience and cooperation on this.

Regards,

Anand Sri.

I

isxi

Participant

I have been having this error on 2 separte machines. The Aug 18 update has not fixed this issue.

TO: Adobe Support - What is the fix or suggestion for a workaround??

Can I go back to a working version of Acrobate so there will not be issues?

Loztboy

Participant

got a new error when updating Acrobat DC to version 25.001.20643
Error 183

D

defaultt50vot6wp3o3

Participating Frequently

Hi,

We've also still experiencing this in our organisation, currently on version 2025.001.20623.

Unable to reliably recreate the problem, as the error seemingly appears randomly. Although it mostly appears a few minutes after restarting the device and logging back in, with our without Acrobat running.

AnandSri

Community Manager

Hello @defaultt50vot6wp3o3

I hope you are doing well, and thanks for highlighting the issue. Could you please install the latest build of Acrobat 25.001.20630 Planned update, Aug 18, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. Let us know if you still get the error message.

Thanks,

Anand Sri.

R

Ryan296079465qxf

Participant

We started getting this in our environment recently as well with the last few updates.

I just updated two Win11 devices to .20630 and one had the error appear about 10 min after updating, the other was about 15 min.

I tested this on a fresh older Acrobat install (24.005.20320) and updated to 25.001.20577, 15 min later recieved the error. Uninstalled/restarted. Installed again and updated to .20630 and still got the error.

B

Braden24011261sybf

Participant

just had this error appear, I dont run a big IT department, just was sending an email and the "Unable to create a temporary folder Error 5 - Access is denied." appeared.... thought it might be a virus or something. no clue...