distiller stopped working

[Ronald59]

uptaded (through CC) to Acrobat DC. Now  I keep getting a messing arbitrarily popping up "Distiller has stopped working..."

I've tried uninstalling and reinstalling.

[iambcart]

We are able to reproduce the issue in-house. The problem happens when Distiller tries to load a font that has some delimiter (like '(', ')', '{', '}') in the font name.

This worked for me. I quickly skimmed through my font list and deleted the one font that had quotation marks and boom.... problem solved. But I'm sure there is more to it than this. In any case, hopefully this helps someone with the same problem.

[Juan C Walls]

Same issue here every single day since I applied the update from previous Acrobat (maybe XI?) to Acrobat DC.

Probably also because of the problem with fonts. I have tons of fonts and no time to check them one by one.

It crashes randomly shortly after start-up. Apparently it has nothing to do with what I am doing at that moment.

[DezmoMedia]

For what it's worth, I spent the last two hours uninstalling fonts, only to find the issue was some old web design software (WYSIWYG 8.0) that was listed in Distiller as a Watched folder. Once I uninstalled this software, the problem went away. I also cleared out my font cache, which for my Windows 7 Professional, is in C:/Windows/System32/FNTCACHE.DAT. If you delete this file and reboot, it clears out your font cache. I did this before uninstalling WYSIWYG 8.0, so it may be unrelated to this problem. At any rate, the Distiller error has gone away. 

[Marta B.]

I had the same problem after the last update to Acrobat DC. I agree that some fonts cause the problem. Look at the Distiller window in the moment of hang up - there is a list of scanned fonts below in alphabetical order. The next font after the last one listed cause the problem. Uninstall it. After that my Distiller works correctly. In my case it was only one font - marmelatta, demo version.

[djwernars]

I have had this issue resolved by Adobe Technical Support:

My Issues

1.Distiller would crash when it stopped on Lucida Console Font. Since this is a Windows system font, you cannot delete it.

2. Every time I attempted to print to PDF, it would hang and I would get " Not Responding"

Solution as per Adobe Technical Engineer

1. Go to Fonts Folder in Windows Control Panel.

2. Change your view to Details

3. Click on the Designer/Foundry heading

4. Select all of the fonts where the Designer/Foundry is blank and save to a folder on your desktop

5. Now go to C:\Windows\Fonts and delete all the fonts that have a blank Designer/Foundry

6. Run Distiller

Now to test which fonts cause distiller to crash, add the fonts back one by one and run distiller after each one.

Since I removed 710 fonts, I do not know which font has caused this yet and told them that I would test this over a period of time.

I am guessing that that it is probably one of the free fonts and not Lucida Console.

[AshuMittal · Accepted solution]

Hi Ronald59‌, all,

The Distiller crash issue has been fixed in the DC update that was released on 14th July (Release Notes). Please update to latest patch by going to Help > Check for Updates.

Thanks,

-ashu

[Ani_walltopia]

Unfortunatelly, after latest update from the CC App yesterday, I still get the error message at random times, no matter whether DC's working or not. Here's a few printscreens. Any suggestions?

[AbhigyanModi]

You don't have the latest update. As Ashu suggested above, open Acrobat, help->check for updates.

[jens_ra]

Hello all,

similar problem here, Distiller DC keeps crashing on Mac OS 10.10.x during startup (splash screen shows up, PostScript is being started -> crash). Following error message:

Creative Cloud and Acrobat say I'd be running the latest version.

Any news on the topic?

[richardp81686504]

I'm seeing the same issue on 6 computers after removing Adobe Acrobat X Standard and installing Adobe Acrobat DC Standard.  Have two tickets open with customer service.  No solution since 7/11/2016.

[Sammi_M]

I've been experiencing this same issue for the past two months. I finally came up with the solution.This is what worked for me:

1. Open Distiller. As soon as Distiller opens, it begins to scan fonts in alphabetical order.
2. When Distiller crashes, note the font that was last scanned.
3. Go to your Windows > Fonts folder and delete the font that follows the previously scanned font.

Hope this helps you.

[richs56494968]

Hard to believe this is still an issue. I deleted a few fonts but finally got it. Distiller works again. Thanks Adobe for the fix--NOT!

Thank you all for finding the solution!!!