Document looks blurry after redacting

[behzadt71191657]

Hi there,

We're using Adobe Acrobat Pro DC ver 2018.011.20038 and when we redact a document, the text becomes blurry for some reason. I've already tried reinstalling Acrobat but that didn't help.

I've looked through all the options in preferences but didn't see anything wrong.

Has anyone ever come across this issue?

Thank you

[behzadt71191657]

Has anyone ever come across this issue?

[uschi11]

I have the same issue. Do you have a solution?

[HCVall]

My computer recently was reimaged by our IT Department.  The latest version of Adobe Acrobat Pro DC was installed.  Now I am having the problem after doing a redaction.  Also, I've created a form in which the non-field areas make the capital i's and lower case L's look odd (almost Bold).  Not sure what's happened. 

[AnandSri]

Hello Behzadt,

Sorry for the delayed response and inconvenience caused. Please install the latest patch/update of Acrobat from help>check for updates, reboot the machine and see if this brings any difference.

Reset the Acrobat's preferences once and reboot the machine, to reset the preferences, please refer to the steps mentioned in the article How to reset Acrobat Preference settings to default.

Is it specific to one PDF or with all the PDF files? Have you tried redacting any other PDF file and check if this issue is reproducible?

If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can test it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

Is it a Mac or Windows machine?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[defaultcmii9n5w3sq7]

This exact issue is happening to me as well.  I have a subscription based version of Adobe Pro DC and have the most up to date software.  The pages of the PDF that contain a redaction are changing from text to an image and the document becomes blurry.

[default6o5i8k43u3z4]

Same thing is happening to me. It is now October 2021 and the issue persists. 

[HCVall]

My computer was recently reimaged by our IT Department.  I have Adobe Acrobat Pro DC on my computer.  Ever since the reinstall, the same issue is happening when I redact.  Also, when creating a form, non field areas are changing the upper case i's and lower case L's changed.  They almost look like they are now set to Bold.  I deal with medical records so I am not permitted to share a file example.  February 2, 2022

[defaultskbca3kl4cuo · Accepted solution]

You are going to kick yourself when you see what is happening...All you have to do is redact as usual and deselect the "Sanitize and remove hidden information" button before moving forward. The redaction works and doesn't blur anything.

[Jesse23771515x7dg]

Saint

[Dave Creamer of IDEAS]

Don't Saints have to be dead at least 5 years?

[Jesse23771515x7dg]

Nothing a bit of  time travel can't fix. 
Sorry mate, you'll be remembered. 

[defaultcmii9n5w3sq7]

This.

[spokospokospoko]

Unchecking the Sanitize box fixed it for me. Thanks tons.

[Babek29870056ph23]

Legend!!!!!!!!! 

[Briana30249818wtfu]

Thank you so much!

[Arvid5C75]

Thanks for this, but I can't see anything in the information saying that it will lower image quality when you sanitize. It seems to run something like the Optimize PDF tool after redacting.

[ramona_6562]

Brilliant!  This solved it for us. Thank you so much.

[Emily26969774i72j]

I am having this issue.  I am redacted scanned documents.  I first converted the documents into one PDF and then I saved and tried to redact.  This is what it looks like now.  Almost all of the pages are doing this.  I already checked for updates but my verison is caught up.  What do I need to do?

[Dave Creamer of IDEAS]

Did you deselect the "Sanitize and remove hidden information" as suggested?

[Emily26969774i72j]

I did finally do that and it worked.  I didn't see where it was "suggested" though.  Are you talking about the pop up window when I am redacting or this thread?

[Dave Creamer of IDEAS]

In the March 24, 2022 post on this thread.