Document stuck on ‘Conversion in Progress’

Report · Apr 30, 2025

I'm writing this message because I have a document that's having a link created (The button was pressed by accident) and it's been stuck on 'Conversion in Progress' since yesterday. I want to uninstall and reinstall to fix the issue, but my concern is that if I do reinstall, I'm scared that most of my documents on my iPad could be wiped out. Has this happened to anyone? What approach did you take to handle it?

Report · Apr 30, 2025

Hi there

Hope you're doing well, and thank you for reaching out.

Could you please try logging out of the application, restarting your device, and then logging back in using the same Adobe ID? This often helps resolve the issue.

Also, for self-help and future reference, please check the help page https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know if this works for you.

View solution in original post

Report · Apr 30, 2025

Hi there

Hope you're doing well, and thank you for reaching out.

Could you please try logging out of the application, restarting your device, and then logging back in using the same Adobe ID? This often helps resolve the issue.

Also, for self-help and future reference, please check the help page https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know if this works for you.