Documento no Acrobat abre todo preto

[cíntiac20007851]

Olá, comunidade. Por favor, preciso de ajuda. De uns tempos para cá venho enfrentando dificuldade com os aplicativos do Adobe Creative Cloud. Os documentos e imagens abrem totalmente pretos.

Já passei por isso no Photoshop, no Illustrator, no Indesign e, agora, isso está acontecendo no Acrobat.

Não consigo ver o conteúdo dos documentos, já que fica TUDO PRETO.

Como corrigir isso? Não encontrei ajuda na internet.

Anexei print da tela para que vocês possam ver.

Desde já agradeço

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Eric Dumas]

Hi,

if you are using an Apple Mac, I would recommend some maintenance actions:

Copilot summarised it as :

Resetting the NVRAM (non-volatile random-access memory) and PRAM (parameter RAM) on your Mac can help resolve issues related to settings such as screen resolution, time zone, startup disk selection, and more. Here’s how you can reset them:

1. Shut down your Mac completely.
2. Turn on your Mac and immediately press and hold the Option (⌥), Command (⌘), P, and R keys together.
3. Keep holding these keys for about 20 seconds. During this time, your Mac might appear to restart.
4. Release the keys after the 20-second period or after you hear the second startup chime (for Macs that play a startup sound) or see the Apple logo appear and disappear for the second time (for Macs with Apple T2 Security Chip).

For Intel-based Macs, this process will reset the NVRAM/PRAM. However, for Macs with Apple Silicon, there is no NVRAM/PRAM reset procedure due to the different architecture. Simply shutting down and restarting your Mac should suffice¹²³.

After resetting, you may need to adjust some of your settings like sound volume, screen resolution, or startup disk preferences through System Preferences.

If you continue to experience issues after resetting the NVRAM/PRAM, it might be worth considering other troubleshooting steps or contacting Apple support for further assistance. Remember, resetting NVRAM/PRAM is safe and does not affect the data on your Mac¹.