E-Sign option is missing on MacBook pro

[herzog_1566]

I am missing the E-Sign option on my MacBook Pro on Acrobat. The E-Sign option appears on my Windows computer, but not on my Mac. My MacOS version is Sonoma 14.6.1. I appriciate of help. Thank you.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[creative explorer]

@herzog_1566 are you using the desktop app not the web app on your MacBook Pro, correct. I have a MacBook Pro, and the latest version of Acrobat for me is:

Make sure you have the latest version of Acrobat! 

I would log-out of Acrobat and log-back into Adobe and sign in again. 

[TomerHai]

Hi,

I am using a brand new Mac Pro M3, on which I've installed Adobe Pro (enterprise using a license from my company).

I have the same issue (the "Sign and fill" option is missing from the desktop version).

The account preferences on the web does show that I do have the tool as well as the e-signature tool, PLUS if I open the web version it does show me the e-sign panel, but on the desktop version it is wiped out.

Even on the preferences under Adobe Online Services, the section of E-signing Settings is not there (see below).

I've tried to uninstall, clean all traces on the Mac for Adobe in the disk (including cache etc.), full reboot, and installation again.

The result is the same, all is working but I can't fill and sign any document as the option is missing. 

The version I've installed (today) is listed below:

Any idea what could be the reason?

This is the preferences with missing e-sign:

Thanks, 

Tomer

[TomerHai]

Updating on the below, I think I have resolved it somehow, and it's not related to the license, but more to the computer settings and a bug on Adobe itself.

My computer is a Mac Pro which has a primary language set as English.

However, since I am from Israel, I have a secondary language set as Hebrew.

The "bug" so to say is that having two languages, one as LTR (English) and one as RTL (Hebrew) on the Mac OS does not work good for Adobe during the installation.

To resolve the issue what I have done is the following (assuming Adobe Pro is already installed):

1. Go into System settings -> General -> Language & Region
2. Remove the RTL secondary language and make sure the primary language is set to English
3. Once done, you can add back the RTL language as secondary language
4. On the same section, under the "Applications" at the lower end, choose the "+" sign and ensure that the application Adobe Acrobat.app has language settings to English (in my case it is "English (Israel)") and NOT the RTL language (Arabic or Hebrew etc.)
5. Shutdown the Mac. Wait a few seconds and start it up again.
6. Open Adobe Pro. You should now see the E-Sign from the global bar.
7. Note that for me the All tools > Fill & Sign is still missing, but if you search for fill & sign (under "find text or tool" in the upper right side of the global bar" you will find it, it works and you can update a document form and add your signature and initials.

Why Adobe has set it like that? Adobe should answer it. Why I can't see the tool on the All forms side ?

I guess we can try doing the following:

1. Remove the secondary language
2. Uninstall the Adobe completely. That includes also clean up and ensuring there are no left over Adobe folders.
   These are the folders I have in my Mac under my name with a full Adobe installation and I assume that once Adobe Pro is removed (assuming I have no other Adobe product) none should stay.
   To remove them you can do it by opening a Console / terminal, moving to "/" (root folder) and running for each line "sudo \rm -r <line>".
   Make sure to change the username in the example from my name (tomer) and replace the <line> with the proper line from below. If the folder does not exist post uninstall move to the next one 🙂 :
   ./Library/Application Support/Adobe
   ./System/Volumes/Data/Library/Application Support/Adobe
   ./System/Volumes/Data/Users/tomer/Library/Application Support/Adobe
   ./System/Volumes/Data/Users/tomer/Library/Preferences/Adobe
   ./System/Volumes/Data/Users/tomer/Library/Logs/Adobe
   ./System/Volumes/Data/Users/tomer/Library/Caches/Adobe
   ./System/Volumes/Data/Applications/Adobe Acrobat DC/
   ./Users/tomer/Library/Application Support/Adobe
   ./Users/tomer/Library/Preferences/Adobe
   ./Users/tomer/Library/Logs/Adobe
   ./Users/tomer/Library/Caches/Adobe
   ./Applications/Adobe Acrobat DC/
   
3. Shut down the computer and start it again.
4. Install the Adobe Pro
5. See that you have all that is needed including fill & sign
6. Add the secondary language back to the Computer
7. Update the forum here if that worked for you 🙂

Good Luck

Tomer