E-signing services are temporarily unavailable. Please try again later.

[Rob24692544bb9x]

I have been getting this message for the last month.  All other services work.

Help Please?

Thanks

[Tariq Ahmad]

Hi @Rob24692544bb9x, 

Sorry for the troubled experience, and thank you for reaching out. 
I checked your Sign Account details. The account seems to be active and working, with no issues. 

If you’re encountering the error message “E-signing services are temporarily unavailable. Please try again later” in Adobe Acrobat, this typically indicates a temporary disruption in the e-signature services. This can be due to various reasons, including server issues, account status, or local application problems. Please try the following and let us know how it works:

       1. Check Adobe Acrobat Sign Service Status:

•      Before proceeding with other steps, verify if there’s a known service outage.
•      Visit https://adobe.ly/3YKZVo1 to check the current status of Adobe Acrobat Sign services. 

·     2. Sign Out and Restart:

•      Sign out of your Adobe account within Acrobat.
•      Close the application and restart your computer.
•      Reopen Acrobat and sign back in with your Adobe ID.
•      This can refresh your session and resolve temporary glitches. 

·     3. Update Adobe Acrobat:

•      Ensure you’re using the latest version of Adobe Acrobat.
•      Go to Help > Check for Updates within the application.
•      Installing the latest updates can fix known bugs and compatibility issues. 

·      4. Try a Different Browser or Network:

•      If you’re using the web version, try switching to a different browser (e.g., Chrome, Firefox, or Edge) to see if the issue persists.
•      Alternatively, try accessing the service from a different network to rule out local connectivity issues.

·      5. Use Adobe Acrobat Online:

•      Attempt to send the document for signature using the online version: Adobe Acrobat Online.
•      This can help determine if the issue is specific to the desktop application. 

·  

·      6. Clear Credential Manager Entries (Advanced):

•      Some users have resolved the issue by clearing outdated credentials:
•      On Windows, open Credential Manager via the Control Panel.
•      Remove any entries related to Adobe Acrobat Sign.
•      Restart your computer and try accessing the service again.

o     Note: Proceed with caution and consider seeking IT support when performing this step

  ~Tariq

[radzmar]

Please provide more information on what you're trying to do with E-signing services and Acrobat. 

[Rob24692544bb9x]

I am attempting to send a document out for others to sign.  On the desktop app I no longer have the option and on the web version I get the error message.

I have attempted all of the solutions provided.  I just finished clearing out the certifications and rebooting and still have the same issue.

[radzmar]

You should check all the points already mentioned by Tariq.

[William_Jordan5448]

Hello! I am getting "E-signing services are temporarily unavailable. Please try again later." on my Adobe E-sign for contracts I need to send. I have followed the steps you've written out below and I"m still unable to access this service - please advise.

[carissa_1873]

me too:(

[PalleFrostholm]

Same error in both desktop app and browser when clicking "Request e-signatures"

Hi everyone,

I'm experiencing the exact same error both in the desktop app and in the browser, so it doesn’t seem to be related to a local installation issue.

The error occurs when I click on "Request e-signatures". Nothing happens, or I receive an error message.

I’ve tried the following steps without success:

• Restarting my PC

• Reinstalling the desktop app

• Trying different browsers (Chrome, Edge, Firefox)

• Clearing cache and cookies

Is anyone else seeing this issue? Any known fix?

Thanks in advance!

Best regards,
Palle

[jason_1265]

I have done the same, and this has led to a complete work stoppage for me. I have tried all the options Tariq noted, and nothing works.

[PalleFrostholm]

I got the problem solved via Adobe support.

[jason_1265]

I'm glad they were able to fix the problem for you. Do you know what steps they took, or was it entirely on their side?

[aimen_2497]

Please share what the solution was

[jason_1265]

My company had to get me a new license for adobe sign. It seems like they took e-sign capabilities from the standard corporate adobe license.