Entering data after Digital Signature

[dalep14889370]

We have a form that has digital signatures for the initial requestor, approver, and finnance approver. We also have fields for each group to fill in.

1. A requestor turns in a request for a purchase with all the information and digitally signs the document.

2. Sends to the approver to sign

3. Approver signs and Sends to finance

4. Finance adds some project inforamation and digitally signs and sends to purchasing

5. Purchasing adds PO# and additional information relating to purchasing

I've since read that it appears Adobe Pro isn't meant for what I'm attempting to do as you aren't supposed to be able to add data after being signed. However, the puzzling thing is some can eid and some can't.

We have some employees who get the "Problem with signature" message but can still edit the form.

Then some of our employees are getting "The document has been signed and cannot be edited" message. I've checked Signature Security settings and we are set the same. I haven't checked their Enhanced settings. I wanted to be more educated before asking for that.

Several questions:

1. Why are some able to edit and some aren't? At first I thought it was the version of Adobe Pro. We have one Adobe Pro 11,  four using Adobe Pro DC and 2 using Adobe Pro 2017. All versions can edit after the signing. I have had this problem before but we were in the requestor stage so removed the signature, made the change and resigned. However, it doesn't appear to be consisten.

2. Is there a better solution and if so, please advise.

We've been paper driven so long and I am concerned this problem will cause our team to not embrace going to electronic forms.

Thanks for all suggestions.

Dale

[margueritek · Accepted solution]

The locking after signing is optional, and can be controlleed at the Form Field level when the signature field is authored (FieldMDP transform method).

[Amal.]

Hi Dale,

We are sorry for the trouble.  The workflow that you are trying to achieve is not possible. As the document gets locked for further editing once the signature process is completed. When you sign a PDF using your digital ID, the PDF becomes read-only for others to prevent changes to the document.

For more information please refer to the help article (https://helpx.adobe.com/in/acrobat/kb/edit-signed-PDF.html)

Would you mind sharing the video recording of the employee editing the signed document so that we can get it investigated?

Regards

Amal

[margueritek · Accepted solution]

The locking after signing is optional, and can be controlleed at the Form Field level when the signature field is authored (FieldMDP transform method).

[dalep14889370]

I saw that and you know what. They were in Edit PDF mode as opposed to Fill & Sign. They haven't been using the electronic version of the form even though it's been available since 2014. Because of the need to work from home, they are attempting to use the form and haven't been trained. Instead of being in Fill & Sign mode, they were in edit mode and attempting to put the PO # in the label field as opposed to putting it in the form data field. 

[dalep14889370 · Accepted solution]

I think my word choice of "editing the form" caused some confusion. They were supposed to be in "Fill & Sign" mode and they were in "Edit" mode.

When they changed to "Fill & Sign" they were able to enter data. See margueritek response below.

[Amal.]

Hi there 

We are glad to hear that the issue got resolved.

Feel free to contact us for any assistance required in the future. 

Regards

Amal