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Error 1328 for Acrobat Installation - Windows 11 23H2

Community Beginner ,
Jan 03, 2024 Jan 03, 2024

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I'm seeing Error 1328 during installation of Adobe Acrobat standalone. I've highlighted my system configuation and installation attempt timeline below.

System

  • Windows 11 23H2 (Build 22631.2861)
  • CPU: Intel(R) Core(TM) i9-10900 CPU @ 2.80GHz 2.81 GHz
  • Installed RAM: 64.0 GB
  • GPU: NVIDIA RTX 4060 Ti (8GB)
  • GPU Patch Level: NVIDIA Stuido Driver (ver. 546.33)
  • Antivirus: Windows Defender (with all features turned on)

 

Timeline

  • December 30th: Installed Adobed CC
    • Via CC installed Photoshop, InDesign, and Acrobat
  • January 2nd: Noticed Acrobat installation was corrupted and unusable
    • Attempted uninstall via CC but CC showed progress up to 2% or up to 100% but Acrobat remained in app list and was not uninstalled.
    • Stopped Adobe services and attempted uinstall from Windows. Windows reported that paths were incorrect and the application could not be uninstalled.
    • Used AcroCleaner to remove Acrobat. This appeared to have been successful.
    • Rebooted machine
  • January 2nd: Attempted reinstallation of Acrobat via CC.
    • Installation failed
  • January 2nd: Completely removed and reinstalled Adobe CC and applications
    • Photoshop and InDesign installed without issue.
    • Acrobat still failing to install.
    • Ran AcroCleaner again to be safe and rebooted.
  • January 2nd: Attempted Acrobat installation via standalone installer.
    • Installation fails with error: "Error 1328.Error applying patch to file C:\Config.Msi\PT4C76.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor."
    • Have received this error attempting to install to different root directories and after running AcroCleaner and rebooting.
  • January 2nd: Have referenced multiple articles and community posts regarding these errors but cannot find resolution for new installations.
    • Directory C:\Windows\Installer\$PatchCache$\Managed\ is empty.
    • C:\Config.Msi\PT4C76.tmp does not exist. 

 

Is there updated guidance available for this issue?

TOPICS
General troubleshooting , Modern Acrobat , PDF

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Community Beginner ,
Jan 04, 2024 Jan 04, 2024

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Is there an official Adobe point of contact available to shed some light on this issue. I have run through all of the available documentation of this issue that I could find and am still seeing these failures. This is a clean install of Windows with the barest minimum of third-party drivers, sfc confirmed clean, etc.. I'd hate to have to run this in a VM just to be able to edit .pdfs

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