Error 2148073513 When Attempting To Digitally Sign In Acrobat 11 Standard

[joshbilsky]

I'm attempting to use Acrobat 11 Standard to digitally sign a PDF document with a 2048 bit certificate from our internal certificate authority, and I'm receiving the following error:

Error encountered while signing:

The Windows Cryptographic Service Provider reported an error:

The requested operation is not supported.

Error Code: 2148073513

The operating system is Windows 7 Enterprise x64.  When I remove Acrobat 11 Standard and install Acrobat 9 Standard on the same Windows 7 system, I am able to successfully sign the document using the same certificate that was giving the error with 11.  Also we have been using Acrobat 9 on Windows XP with these same certificates for a long time and never encountered issues with digitally signing.

Any ideas of what might be causing this issue? 

Thanks in advance

Josh

[AshuMittal · Accepted solution]

Hi all,

We have released a patch today that fixes the Digital Certificates issue that was recently introduced. If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-june-02-2016.html

Please give it a try and let us know.

Thanks,

-ashu

[iiivich]

It works after the update , many thanks!

[Keithustus]

It works!  And I didn't have to do anything other than let Acrobat update.  Great job.

Windows 7 Professional SP1 (64-bit).

[AshuMittal]

Glad to hear that!

Thanks for confirming,

-ashu

[rodney_fetterolf]

All the products listed in the release document are for the DC versions.  What about the XI versions? Is this what Adobe is calling the Classic products? Or is this patch included in the 11.0.17 update for Acrobat XI and Reader XI?

Thank you.

[AshuMittal]

Hi rodney.fetterolf​,

Could you please elaborate on the issue you are facing with 11.x? The bug being discussed in this thread did not impact 11.x versions.

Thanks,

-ashu

[Guest]

Dont do any thing for that only do following steps

1)  right click on adobereader logo

2)  properties / compability / tik on run this programme on compability mode / select windows xp sp3 in option / apply /ok

try this its 100% work