Error 28000. Installation of Acrobat Licensing Module has failed?

[adrianscholl]

I just bought Adobe Acrobat Pro DC from Amazon. I was able to verify my purchase and get an official serial number. However, whenever I attempt to install using the serial number, the installation process stops right before the end and displays this error:

"Error 28000.Installation of Acrobat Licensing Module has failed. For potential workarounds to this problem please refer to http://www.adobe.com/go/acrobat_installation_rollback"

And then it rolls back the installation and says "The wizard was interrupted before Adobe Acrobat DC could be completely installed."

I have tried the following:

1) Completely uninstalled all adobe acrobat programs (including a trial version).

2) Import new registry entry (see above link)

3) Ran Adobe Licensing Repair Tool (on the offchance that it might solve the issue, even though it's for Acrobat 8 and 9)

So far nothing has changed anything. Still getting the exact same error.

Any thoughts on how I might fix the issue would be much appreciated!

Edit: I am currently running Windows 8 64-bit.

[kglad]

Error: "Licensing has stopped working" | Windows

[adrianscholl]

That is where I found the Adobe Licensing Repair Tool, which I have already downloaded and run. Also that link seems to apply to users that are having problems with the licensing stopping on installed software. I cannot even get the software to install in the first place.

[adrianscholl · Accepted solution]

Found a solution that worked for me.

Run -> regedit.exe

Navigate to the adobe directory: HKEY_CURRENT_USER/Software/Adobe

Delete the entire Adobe directory of registry keys.

Hopefully if anyone else has the same problem, this solution will work for them.

[bosp]

Ha it worked. After two day 8 hours, this finally fixed it. Thanks adrianscholl

[Pina]

Scared to death to deliete the entire Adobe registry. I have thousands of PDF documents in client files and I'm worried they will either disappear or fail to open-and all the Tools will be eliminated for combining, editing, etc.

[Lcoleman718@gmail.com]

Here is what is working for our IT Group as we are in the process of upgrading 175 PCs with Adobe Acrobat 17, remotely, due to the COVID-19 pandemic:

• At the Command Line, type Regedit.exe
• Navigate to the HKEY_CURRENT_USER > Software > Adobe
• Delete the Adobe Registry Key
• Next
• Navigate to the HKEY_LOCAL_MACHINE > Software > Adobe
• Delete the Adobe Registry Key
• Close the Registry
• Reboot the Computer
• Go into Windows Explorer
• Go to C:\Program Files (x86)\Common Files\Adobe folder
• Rename the Adobe folder to Adobe.com
• Install your Adobe Acrobat 17 software

[KKenna]

I know this is old, but I just had to reset my system and reinstall 2017. This got it going!

[ejmccoll]

Thank you!! This worked for me 🙂

[chetna]

go to

c:/prgramme filesx86/common file /adobe

Rename adobe to adobe.com (in case if you have no other adobe programmes)

c:/users/username/appdata/local/adobe

rename adobe folder

then install acrobat dc------------

let me know if it works

as it just worked for one of the users.

Ensure acrobat dc is downloaded and installed from adobe site .

[kathleens66526593]

Renaming the common files\adobe folder to adobe.com worked for me! Thanks!

[davidj85006715]

The Adobe Installer should have this in it. Looks like ADOBE is letting users be their Engineers.  GIGO

[christineb23582050]

"go to

c:/prgramme filesx86/common file /adobe

Rename adobe to adobe.com (in case if you have no other adobe programmes)

c:/users/username/appdata/local/adobe

rename adobe folder

then install acrobat dc------------

let me know if it works

as it just worked for one of the users.

Ensure acrobat dc is downloaded and installed from adobe site ."

This actually worked for me!! Thank you!!!

[saras79313265]

thank you so much. been fighting with this for a long time and this solution worked for me!

[prajal5]

I also get this error while installing adobe acrobat dc. I have windows 8.1 64 bit installed. I followed the instructions given by adrianscholl but i still get the same error.

[Mohd Amish]

Hi prajal5, Did you try the steps at: Error: "Licensing has stopped working" | Windows ?

If the above workarounds do not work then please let me know the following:

1) What other Adobe Products are installed on the machine?

2) What is the file version of: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\P7Native.dll

3 )Please follow the steps at: https://support.microsoft.com/en-us/kb/223300/ to enable installer logging and share the msi log from %temp% directory (log file name is MSIxxxx.log). [I have sent you my email details via private message]

[prajal5]

I tried the Adobe Licensing Repair Tool but it didn't work.

1) I have a. Adobe Air   b. Adobe Flash Player 17 NPAPI and c. Adobe Shockwave Player 12.1 Installed currently.

2)The file version of P7Native.dll is 7.0.0.324

3) I've mailed you the MSIxxxx.log file.

[cass96074186]

Had the Error 28000 issue and a combination of adrianscholl and chetna's solution worked for me.

AdrianScholl's

Run -> regedit.exe

Navigate to the adobe directory: HKEY_CURRENT_USER/Software/Adobe

Delete the entire Adobe directory of registry keys.

Hopefully if anyone else has the same problem, this solution will work for them.

chetna's (with minor corrections)

Go to  c:\Program Files(x86)\common file\adobe

Rename the Adobe folder to Adobe.com

Ran the installer again and it finally worked with the combo of the two.

[edwina98061856]

Both of the solutions has worked for me.Thank you

[efficient_moments0D44]

The combination of AdrianSchool's and Chetna's suggestions worked for me--but after taking these steps I had to restart the computer. Then it worked perfectly. You guys saved me a trip to the computer shop. Thanks so much!

[scottg44253215]

folder rename solution worked for me    

[stefh2k]

Guys! you're great! I lost almost one day trying to solve the same problem when finally I've found your post! I did what you said, I removed everything single trace of Adobe on my computer, did the repair etc etc etc and finally my Acrobat Pro is back! Thanks a lot guys, many thanks for your help

[rafaelj38153420]

I know this is old but the fixes outlined (regedit and rename of folders) worked for me today with Acrobat DC.

[Guest]

I have just had a similar experience - after struggling with error 28000 for several days, the following solution worked for me:

AdrianScholl's

Run -> regedit.exe

Navigate to the adobe directory: HKEY_CURRENT_USER/Software/Adobe

Delete the entire Adobe directory of registry keys.

Hopefully if anyone else has the same problem, this solution will work for them.

chetna's (with minor corrections)

Go to  c:\Program Files(x86)\common file\adobe

Rename the Adobe folder to Adobe.com

[elindi]

So sad, unfortunately this didn't work for me . . .

I have been paying for Acrobat Pro DC for over a year now, and today's update failed, so I have followed the winding path to this point, and tried this combination:

AdrianScholl's

Run -> regedit.exe

Navigate to the adobe directory: HKEY_CURRENT_USER/Software/Adobe

Delete the entire Adobe directory of registry keys.

Hopefully if anyone else has the same problem, this solution will work for them.

chetna's (with minor corrections)

Go to  c:\Program Files(x86)\common file\adobe

Rename the Adobe folder to Adobe.com

I was unable to continue with Chetna's additional suggestion to also rename "c:/users/username/appdata/local/adobe" because no such entry existed in that /local/ folder for me. Not sure if that makes a difference.

In any case, I am now no longer able to use even the outdated version of Acrobat Pro DC that I was using before, and for which I am paying monthly. I was able to download and open Acrobat Reader, at least. Bare minimum. I need the paid features for my business!

Adobe - you need to step in here and create a real solution!!!

</rant>