Error 28000. Installation of Acrobat Licensing Module has failed?

[adrianscholl]

I just bought Adobe Acrobat Pro DC from Amazon. I was able to verify my purchase and get an official serial number. However, whenever I attempt to install using the serial number, the installation process stops right before the end and displays this error:

"Error 28000.Installation of Acrobat Licensing Module has failed. For potential workarounds to this problem please refer to http://www.adobe.com/go/acrobat_installation_rollback"

And then it rolls back the installation and says "The wizard was interrupted before Adobe Acrobat DC could be completely installed."

I have tried the following:

1) Completely uninstalled all adobe acrobat programs (including a trial version).

2) Import new registry entry (see above link)

3) Ran Adobe Licensing Repair Tool (on the offchance that it might solve the issue, even though it's for Acrobat 8 and 9)

So far nothing has changed anything. Still getting the exact same error.

Any thoughts on how I might fix the issue would be much appreciated!

Edit: I am currently running Windows 8 64-bit.

[elindi]

Update:

I tried to do a workaround and re-install Acrobat Pro DC via the edit function in Reader. Since my "new" version of Reader no longer included the Edit option, I used the prompt to download Acrobat Pro DC that way. It failed, but in the process the various error messages led me to a help page for the "Creative Cloud Cleaner Tool," which did the trick!

I took the precaution of walking back the rename of the Adobe folder mentioned by Chetna, just in case the cleaner would go looking there to do its job.

You'll notice at the top of that Cleaner Tool page, the following info:

So if you don't have Creative Cloud managing your Adobe Apps, or if you're like me and never got Creative Cloud to work properly, that's worth noting.

I still wish Adobe didn't make us do this runaround, especially for the paid products.

[kimd79001154]

Thank you.  I have spent too many hours trying to figure this out.  You're post resolved my issue.

Kim

[stephenb25821575]

Error 28000 - this is happening to me regardless of what I try, regedit, renaming files, licensing repair, remove and reload etc etc. Adobe help????!!

[andrews52772744]

Hi there I have tried all of these options and have not been able to get it to work. Any help would be great.

[Randolf_Richardson]

This solved the problem for my client.

[urbanman2004]

Renaming the "OOBE" folder to "OOBE_old" in "C:\ Program Files (x86)\ Common Files\ Adobe" helped resolve my issue