Error 28000 when trying to install Acrobat DC

[James659]

I used my redemption code and downloaded Acrobat Standard DC. I keep receiving Error 28000 when trying to install. I have followed all the recommended proceedures to install. No luck. What's next?

[kglad]

if you've done all this Error 28000 Acrobat | How to prevent the rollback of Acrobat installation on Windows 64-bit, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[James659]

kglad,

Thank you for your response.

Last night I got the Acrobat download files to install after

uninstalling and reinstalling Creative Cloud and Adobe Reader,

installing all updates recommended for my (new) computer and then trying

one last Adobe DC install... that worked. (Only took this novice 5

hours.)

I went thru the procedures you noted without luck. I was never able to

"directly" communicate with anyone at Adobe. You were the first response

and for that I thank you.

Also, please note that when I copied the link in your e-mail... there

was no option to click "Correct" below the answer... until I "Signed

In". Again, novice mistake but we tend to follow instruction literally.

Thanks again,

James659

[James659 · Accepted solution]

kglad,

Thank you for your response.

Last night I got the Acrobat download files to install after uninstalling and reinstalling Creative Cloud and Adobe Reader, installing all updates recommended for my (new) computer and then trying one last Adobe DC install... that worked. (Only took this novice 5 hours.)

I went thru the procedures you noted without luck. I was never able to "directly" communicate with anyone at Adobe. You were the first response and for that I thank you.

Also, please note that when I copied the link in your e-mail... there was no option to click "Correct" below the answer... until I "Signed In". Again, novice mistake but we tend to follow instruction literally.

Thanks again,

James659

[kglad]

you're welcome.