Error: Adobe Acrobat license has either expired or not been activated.

[mt59sue]

Am unable to create/print to a PDF document from within MS-Word or from the internet.

I can scan to create a PDF document from within Acrobat.

Complete error message:

Your request could not be completed.  Adobe Acrobat license has either expired or not been activated.  Try launching Adobe Acrobat.

I have subscribed to Adobe Acrobat Pro DC for some time, and I can successfully log in to Adobe.  I checked billing, and can see no problems there . . . all payments are up to date.

Would appreciate some help to resolve this issue.

[Meenakshi Negi]

Hello,

Thank you for reaching out and sorry for the trouble.

As you get the error message when trying to create a PDF, please try signing out of the application and reboot the machine once. Then relaunch the application and sign in. Check if you still experience the same behavior.

If the issue still occurs, please try the troubleshooting steps as suggested here: https://helpx.adobe.com/acrobat/kb/error-pdf-creation-cannot-continue.html

Let us know if you need any help.

Thanks,

Meenakshi

[Central5FC6]

Hi,

my orginasation is having subscription base license and when user tries to sign in they get "license expired or trial period" message.

did sign in/sign out no luck.

also i caould see on admin console that the user has license assigned.

would really apprecaite if anyone can let me know how this can be fixed 

[albion_8798]

On our server everyone has the free version of adobe. 
If any user logs in to the free adobe with their own license (self purchased version of adobe), it modifies the program on the server, then every OTHER user gets this error message , and can no longer use the free version.

[S. S]

Hi @Darryl_8798,

Hope you are doing well. Sorry for the trouble.

If multiple users need different levels of access, you can consider using Adobe Licensing Management to enforce Shared Device Licensing instead of user-based activation.

The other option would be to suppress Acrobat from upgrading to Pro. To do so,

1. Go to Registry Editor;

2. Go to: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Acrobat Reader\DC\FeatureLockDown

3. Create a new DWORD (32-bit) Value: bDisableUpsell and set its value to 1.

Hope this helps.

Regards,
Souvik.