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Error - Bad PDF

Community Beginner ,
Feb 04, 2024 Feb 04, 2024

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I am trying to "Prepare a Form" on a PDF workbook I have made in Canva. I have done this dozens of times, but just today, I am getting an error "Bad PDF; could not read page structure. [3]"

 

My goal is to create a workbook that is fillable. Again, I have done this many times before in the exact same way and never had an issue. I went into my previously downloaded files and tested one of those, and they worked fine. Is there a possibility this is an issue on Canva's end?

 

Does anyone have suggestions?

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Edit and convert PDFs , PDF forms

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Community Expert ,
Feb 04, 2024 Feb 04, 2024

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quote

Is there a possibility this is an issue on Canva's end?


By @Deanna26683769jhtd

Yes! Sure.  Canva is not exactly an Adobe product, so check with Canva first.

 

It may be possible to “print” it to a PDF printer, if you can get it to open in a reader of your choice. That could fix the bad structure issue.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 04, 2024 Feb 04, 2024

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Thanks @Abambo ,

 

Interestingly, the file will open, and I can manually add text boxes; it just takes much longer than it normally does. 

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Community Expert ,
Feb 04, 2024 Feb 04, 2024

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As I do not have your file, I can't comment on that. The missing page structure may be the problem.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Feb 04, 2024 Feb 04, 2024

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Try saving your pdf as PDX/X-1a, sometimes that fixes minor issues. File> Save as other> Press-ready PDF> Settings.

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Community Beginner ,
Feb 04, 2024 Feb 04, 2024

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Thanks Luke, a good suggestion, but no luck. 

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Community Expert ,
Feb 04, 2024 Feb 04, 2024

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Are the fonts embedded? (File> Document properties> Fonts), all listed fonts should say embedded or embedded subset. If they are not, run a preflight profile to embed them. If that doesn't help, make a copy of your pdf, save as an optimized pdf, selecting all of the discard and clean up options. Lastly, if you have InDesign, place your pdf into a new InDesign file and export to a new pdf.

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New Here ,
Feb 07, 2024 Feb 07, 2024

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Hi, I am experiencing the exact same thing - I have made dozens of PDF's in canva & then made them into fillable workbooks using Adobe 'Prepare a Form,' now all of a sudden I'm getting a pop-up of 'Bad PDF; could not read page structure [1].'

Does anyone have any other suggestions or ideas on how to fix this? Thanks 

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6 hours ago 6 hours ago

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I am also having this exact same issue with Canva. Have used this service many times and also get the 'Bad PDF; could not read page structure. [1]' error message. Does anyone know how to fix this?

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