Error creating a PDF with Distiller

Report · Apr 07, 2017

I'm trying to support someone to create a PDF from a MS Word 2011 document in OS X. She normally does the layout in Word, then to generate the PDF goes to the Print dialog to convert the file to PS, which she then opens in Distiller to make the PDF (generating the PDF directly from the Print dialog in Word creates visual oddities in the images, so she says she's kind of stuck doing it this way). For some reason though she's getting an error where Distiller crashes when it hits a specific font (ProximaNova, which she says she is NOT using in the file). How to resolve this? In this forum they were trying to solve the issue by re-install the ProximaNova font, but it doesn't appear to be clear if that's definitely the answer, or if there are any steps to take in the Distiller settings beyond just downloading and installing the font.

Error message is below. Any thoughts?

%%[ Error: invalidfont; OffendingCommand: definefont; ErrorInfo: StemSnapH --nostringval-- ]%%

Stack:

/Font

-dict-

/TNMCYP+ProximaNova-Regular

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

Report · Apr 08, 2017

This isn't an answer to your Distiller issue, however I thought you might want to try to print to PDF but use the "Save as Adobe PDF" instead of Apple's "Save as PDF" option. I usually get better PDF this way.