Error Message: Adobe Collaboration Synchronizer 19.10 has stopped working

[melissassande]

How can I get the following error message -- "Adobe Collaboration Synchronizer 19.10 has stopped working" -- to stop showing up whenever I try to use Adobe Acrobat Pro DC? I can't find the program in order to close the program. I have to click the X box dozens of times to get the error to disappear so I can even read or edit a PDF. It's making me nuts!

[MarcelDE]

I'm expieriencing the same issue. Has anybody come across any solution for that?

[arvindy]

Apologies for the inconvenience caused!

We would request you to kindly share the Crash dumps when “Adobe Collaboration Synchronizer” crashes for you.

When Reader Crashes (If you get this error message " Adobe Collaboration Synchronizer has stopped working") , Can you please share with us the Crash Logs .

For Getting the Crash Logs:

a.      When Adobe Collaboration Synchronizer crashes, Open Windows Task Manager

b.      -> Goto Processes, there you can see a process " Adobe Collaboration Synchronizer " / AdobeCollabSync.exe

c.      Right Click on this process and click "Create Dump File"

d.      Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).

e.      Save this DMP file on any Cloud Storage and Share the link for that with us.

We will investigate it once you share this information with us.

Regards,

Arvind

[MarcelDE]

arvindy​

Thank you very much!

Right now we can not reproduce the error. Once the error occurs we will create the dump and send it to you.

Regards,

Marcel

[arvindy]

Hi Marcel,

Thanks for the update!

Regards,

Arvind

[arvindy]

Hi Marcel,

Thanks for the info!

We looked into the dumps but could not find any useful information!

Request you to provide more dumps. Please ensure synchronizer is in crashed state and you don’t close the crash window of synchronizer while creating dump.

Also, I wanted to inform you that

Adobe Acrobat and Reader official update (19.012.20034)  is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: Release Notes | Adobe Acrobat, Reader

Please try this latest Acrobat and let us know if you face the issue again!

Thanks for your patience and support!

Regards,

Arvind

[MarcelDE]

Hi Arvind,

I've just send you the links for the dump files via dm.

Regards,

Marcel