Hi @CVHManchester , Thanks for the information. Unfortunately, this functionality is not available in Adobe Acrobat or Reader. Kindly visit the link to request this feature : https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac    Regards, Arvind ... View more

Hi @Deborah J.24142596xtkb , Apologies for the inconvenience caused! Can you please let us know if it is possible to connect with you over a Teams call? If yes, please share your email ID and time slots for today/this week according to your suitability. Please send the details in a private message and will setup a meeting accordingly.    Regards, Arvind ... View more

Hi @CVHManchester , It seems that you would like the Comments pane to open automatically whenever you open a PDF. Please confirm if I have understood this correctly. If this is not what you’re asking for, feel free to share more details—providing a short screen recording might help clarify. To ensure that the Comments pane opens automatically for PDFs with comments, you can enable the following preference: Steps to do this: Open Adobe Acrobat Reader and launch the Preferences dialog by pressing Ctrl+K on Windows or Cmd+K on Mac. In the Preferences window, select Commenting from the left-hand panel. Check the box for "Show comments pane when a PDF with comments is opened." Click OK to save the changes and close the Preferences window. Please note that the Comments pane will open automatically only if the PDF contains at least one comment with text. I hope this resolves your request. Let me know if you need any further assistance.   Best regards, Arvind ... View more

Hi @Vanessa5C04 , Thanks for the update! Actually, we are not able to recreate this issue at our end. We will investigate it further and update you. Meanwhile, could you please share the following information? - Snapshot of the Acrobat version you are using -OS version details   Best regards, Arvind ... View more

Hi there, Thank you for sharing your feedback, and we sincerely apologize for any inconvenience caused. We're glad to hear that you found the "Send for Comments" tool under the "Customize Tools" option. However, please note that this tool is also available in the left-hand panel (LHP) under "All Tools." After opening a PDF, users simply need to click "View More" to access it. For those who frequently use this tool, it can also be added to the Quick Tools panel for easier access, as shown in the snapshot you provided. Thank you again for your feedback!   Best regards, Arvind ... View more

Hi @Leo283217759sap , Please let me know if we can connect over a Teams call to debug this further. Kindly share your availability and email id as a private message directly to me. I will setup the meeting accordingly. Your latest screenshot is not available here, I can seeonly a string and no image is there.   Regards, Arvind ... View more

Hi @Leo283217759sap , Can you please confirm if the issue has been resolved ? If not, we can connect over a Teams call to debug it further.   Regards, Arvind ... View more

Hi @Leo283217759sap , I understand that you're using a Windows ARM device. If you're currently running Acrobat 64-bit on this machine, please uninstall it and install the 32-bit version, as Acrobat 64-bit isn't supported on Windows ARM devices. If you continue to experience the send-mail issue with Acrobat 32-bit, please refer to the steps I provided in response to your previous comment. Lastly, if the issue remains unresolved, we can arrange a Teams call to troubleshoot further. Regards, Arvind ... View more

@Leo283217759sap , Kindly take a note that Acrobat 64 bit is not supported on ARM based Windows devices. I hope the affected system has Acrobat 32 bit installed on it.  If Acrobat 32 and Outlook 64 Bit is installed on the machine, I request to check the following registries and modify them as shown in snapshots in the links below. Please make sure you close Acrobat and Outlook apps while modifying the registries. Computer \HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE –> Its default value should be the path of installed location of Outlook. See the snapshot link1 Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail –> It should be “Microsoft Outlook”. See the snapshot Link2   I hope this helps. Please let me know if you face any further issues.   Regards, Arvind ... View more

@Amanda23647224rhtn , Can you please also confirm if your device has ARM or Intel processor? Kindly take a note that Acrobat 64 bit is not supported on ARM based Windows devices.   Regards, Arvind ... View more

Hi, Glad to know that you are unblocked! I will inform you if we have further updates on this issue. Feel free to reach out if you face any other issue.   Regards, Arvind ... View more

Dear user, Apologies for the inconvenience caused! We are looking into the issue at our end. Meanwhile, can you please let us know if you are still facing this issue? If yes, can you please follow the below steps as a workaround ? -Quit Acrobat app and restart "Acrobat Collaboration Synchronizer" process from task manager -Launch Acrobat and goto "Add file storage" and click "Add" present bewlo SharePoint Site option -Provide a name and enter the sharepoint site URL(use the url that you are using for hosting your shared review files.) -Click Continue and follow the prompts to complete it.   Now try the shared review workflows. Please let us know if this helps.   Regards, Arvind ... View more

Dear user, I understand that while sending links is great for real-time collaboration and managing large files, you prefer sharing files as attachments. If you always want to send PDFs this way, please check out the screen recording I've provided for guidance in the link below-  https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:51e80f42-9d00-4767-afe3-195cffcb4174    Feel free to reach out if you encounter any further issues.   Regards, Arvind   ... View more

Hi Kathy225427529n0d, You can disable the Preference "Show comments pane when a PDF with comments is opened". Please follow the steps below to achieve this: -Launch Acrobat and open Preferences dialog(use ctrl+k on Windows or cmd+k on Mac system) -Select "Commenting" in the left pane -Uncheck "Show comments pane when a PDF with comments is opened" option if it is checked -Click OK to save preference and close the Preference dialog.   Regards, Arvind ... View more

Hi @Des5EDB , Could you please recheck with the latest Acrobat and let us know if issue is resolved at your end? In case you face the issue with the latest build, kindly provide the crash dump to look into it further.   Regards, Arvind  ... View more

Hi Paul2020, Thanks for reporting the issue and apologies for the inconvenience caused! Please note that "Email Accounts" preference option is available for all the users, no subscription is required to have this option. On some machines we noticed that if we set registry “bDisableWebmail” to 1 then "Email Accounts" is not available. Can you please check if this registry is set to 1 on your affected machines as well, by any chance? Path of the registry for Acrobat or Reader 64 bit version: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cWebmailProfiles] "bDisableWebmail"=dword:00000001   Kindly delete the above registry from your system(if exists) and  then restart Acrobat/Reader app. Now, check if you see the “Email Accounts” Preference.   Regards, Arvind ... View more

Hi Adobe Acrobat and Reader official update (22.003.2028x) containing the fix for this issue is available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates. More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html Please try it out and let us know your feedback! Thanks for your patience and support!   Regards, Arvind ... View more

Hi Sonia22063711slng, Thanks reporting this and apologies for the inconvenience caused! The concerned team is looking into it. This will be fixed in one of our future releases, will keep you updated. We appreciate your patience.   Thanks, Arvind ... View more

Hi Lucie26609225kd04, Thanks for reaching out! Could you also please share a screenshot of the problem you are facing?   Regards, Arvind ... View more

Hi Timothy265833431v9p, Thanks reporting this and apologies for the inconvenience caused! We are looking into, will keep you posted. We appreciate your patience.   Thanks, Arvind ... View more

Hi Sophie265831828nze, Thanks reporting this and apologies for the inconvenience caused! We are looking into, will keep you posted. We appreciate your patience.   Thanks, Arvind ... View more

Hi Carrie07, Thanks reporting this and apologies for the inconvenience caused! We are looking into, will keep you updated. We appreciate your patience.   Thanks, Arvind ... View more

Hi Yew5F8D, This seems similar to the issue mentioned at the thread: https://community.adobe.com/t5/acrobat-discussions/pdf-previewer-not-working-in-outlook/td-p/12382924 Could you please follow the workaround suggested at the above link and see if it helps.   Regards, Arvind ... View more

Hi Babelmansour, Thanks for the info! Actually, we also need the specific touch device info you are using like Surface Pro(7/8/X) or any other device so that we can try to replicate the issue inhouse.   Regards, Arvind ... View more

Hi There, Could you please provide the following info to look into the issue further: -Version of Adobe Acrobat -Version of the machine   Regards, Arvind ... View more

Hi There, The comments might be locked/read only. Could you please run the following snippet in JS debugger and then try deleting that user's comments?   this.syncAnnotScan(); var annots = this.getAnnots(); for(var i=0; i<annots.length; i++){       annots[i].readOnly=false;       annots[i].lock=false; }   For running the JS degbugger, you may need to “Enable JavaScript” and “Enable Interactive Console” in Preferences=>JavaScript.   Regards, Arvind ... View more

Hi there, Support for Adobe Acrobat 10.x and Adobe Reader 10.x ended long ago on November 15, 2015. You can refer the link: https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html  Adobe strongly recommends that customers update to the latest versions of Adobe Acrobat Reader DC and Adobe Acrobat DC to get the latest and greated features.   Regards, Arvind     ... View more

Hi All, Adobe Acrobat and Reader official update (21.007.20099) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates. More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html  Please try it out and let us know your feedback! Thanks for your patience and support!   Regards, Arvind ... View more

Hi, Actually, it was an issue and you may fall into that again on version 2021.007.200966. But it has been addressed in the latest update (21.007.20099) which is released today. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates. More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html  Please try it out and let us know your feedback! Thanks for your patience and support!   Regards, Arvind   ... View more