Hi minhunter, Thank you for reporting the issue and apologies for the inconvenience caused. Under normal circumstances, Acrobat does not lose your highlights and comments once you have saved the file after making those changes. It is possible that Acrobat crashed before you saved your most recent annotations, which would result in the loss of those unsaved edits. When such a crash occurs, Acrobat typically detects the abnormal shutdown and displays a recovery dialog upon reopening the application (please see the attached snapshot titled ‘recovery_dialog’). This dialog allows you to recover any unsaved changes from the previous session. If you did not see this recovery prompt, or if the changes were not saved before the crash, unfortunately, those edits cannot be restored. To help mitigate the risk of losing changes in the future, we recommend reducing the auto-save interval to 1 minute in the Document Preferences. Please refer to the attached snapshot ‘auto_save.png’ for guidance on how to do this. Most importantly, Acrobat should not crash in the first place. If you experience another crash, we kindly request that you provide the crash dump (.dmp) file. This will enable our team to investigate the issue more thoroughly. For instructions on how to collect and share the crash dump file, please refer to the ‘Using Windows error reporting to collect Acrobat/Reader crash dumps’ section. Thank you for your cooperation. 1. recovery_dialog   2. auto_save   Regards, Arvind ... View more

Dear user, I understand that while sending links is great for real-time collaboration and managing large files, you prefer sharing files as attachments. If you always want to send PDFs this way, please check out the screen recording I've provided for guidance in the link below-  https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:51e80f42-9d00-4767-afe3-195cffcb4174    Feel free to reach out if you encounter any further issues.   Regards, Arvind   ... View more

Hi Paul2020, Thanks for reporting the issue and apologies for the inconvenience caused! Please note that "Email Accounts" preference option is available for all the users, no subscription is required to have this option. On some machines we noticed that if we set registry “bDisableWebmail” to 1 then "Email Accounts" is not available. Can you please check if this registry is set to 1 on your affected machines as well, by any chance? Path of the registry for Acrobat or Reader 64 bit version: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cWebmailProfiles] "bDisableWebmail"=dword:00000001   Kindly delete the above registry from your system(if exists) and  then restart Acrobat/Reader app. Now, check if you see the “Email Accounts” Preference.   Regards, Arvind ... View more