Hi All, Adobe Acrobat and Reader official update (21.007.20099) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates. More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html  Please try it out and let us know your feedback! Thanks for your patience and support!   Regards, Arvind ... View more

Hi, Actually, it was an issue and you may fall into that again on version 2021.007.200966. But it has been addressed in the latest update (21.007.20099) which is released today. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates. More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html  Please try it out and let us know your feedback! Thanks for your patience and support!   Regards, Arvind   ... View more

Hi, Checkbox and set status issues are similar so the above workaround is true for set status as well. Can you please follow and let us know if that works for the time being? Regards, Arvind ... View more

Hi Frank, Apologies for the inconvenience caused! Actually, this is an issue and we are also able to reproduce it locally on Mac machines. I hope you are also facing it on Mac system. Please note that the concerned team is working on the fix, will let you know once we plan to deliver the fix into one of our future releases. Meanwhile can you please try the following workaround so that you do not fall into this issue: Quit Acrobat process from Activity Monitor Now launch Acrobat app first then open any PDF(s). (Actually, you may fall into this issue if you open a PDF by double clicking when Acrobat app was not running and once the issue occurs, it remains in that Acrobat session.)   I hope it helps. Please let us know in case you face any issues.   Regards, Arvind ... View more

Hi, Could you please also let me know Acrobat version number you are using? Regards, Arvind ... View more

Hi Jenniferl, Thanks for the info! We are also able to reproduce the issue now and the team is actively looking into it. Could you please let me know Acrobat version number you are using? Regards, Arvind ... View more

Hi, Apologies for the inconvenience caused! We have been looking into the issue. We will let you know once we plan to fix this into one of our future releases. Regards, Arvind ... View more

Hi Jenniferl, Apologies for the inconvenience caused! The concerned team is looking into the issues. We will let you know once we plan to fix these in one of our future release. We have gone through the screen recording of the issues shared. There is an easy workaround for the following issue: Popup of "Add note to replace text" does not open by double click >> You need to double click around right end of this Annotation and popup opens always.  Also, could you please provide more info about the checkbox issue as it is still not reproducible at our end: Is the checkbox issue always reproducible or intermittent ? Do you face this in a local file or shared review file Screen recording of the issue, if it is possible Any test file   Regards, Arvind ... View more

Hi There, There is no setting for this as of now and this is as designed for the time being. But our Engineering team is looking into it. We will let you know once they plan to fix the issue into one of the future releases. Regards, Arvind ... View more

Hi Wendy5D73 , Apologies for the inconvenience caused! Actually this issue does not occurs at our end. Could you please confirm if you are using document cloud based review ? if yes please try the following: Quit Acrobat app if it is already running Quit "Adobe Acrobat Synchronizer" process from Activity Monitor Now try your workflow and see if comments are showing or not   It would be great if you can send the following info in case the issue still persists: Snapshot of the issue Link of a review file where comments are not showing  You can send the above info to my email id: arviyada@adobe.com if you do not want to put it in public domain.   Regards, Arvind ... View more

Hi orka1981, Kindly follow the below link for Pitstop Pro related issue: https://community.adobe.com/t5/acrobat-discussions/cant-see-my-selction-after-latest-acrobat-update/td-p/12384837    Regards, Arvind ... View more

Hi, Could you please provide the following info: -Screen recording of the issue -System details(Win/Mac with version info)   Regards, Arvind ... View more

Hi, This is an old behaviour on Mac machines when you double click to edit a comment. Please note that you do not need to double click the comment if you want to select the comment texts, first click on the comment in RHP and then you can select the comment texts just by dragging the cursor. If you want to increase the text size in edit mode, you can use the JS snippet sent by @try67 OR follow below steps to do it from UI, Select a comment on a page Right click and then select "Open Pop-Up Note" Select all the texts in the po-pup note and then press keys "cmd+e" to open Pop-Up Text Properties dialog Click on TT icon on the properties dialog box to increase text size. You can view the screen recording of these steps at: https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:36c691b1-412e-41fc-a85c-9638ab1e5477    I hope it helps.   Regards, Arvind ... View more

Hi, Looks like your annotation is read only and so you are not able to change properties via UI. But using a JS you can change read only property and you will be able to interact/delete via UI those, comments you want to , using the JS Debugger. Could you please run the following snippet in Acrobat JavaScript Debugger? this.syncAnnotScan(); var annots = this.getAnnots(); console.show(); for(var i=0; i<annots.length; i++){ annots[i].readOnly=false; annots[i].lock=false; }   For running the JS debugger, you need to “Enable JavaScript” and “Enable Interactive Console” in Preferences=>JavaScript if not done already. I hope it helps.   Regards, Arvind   ... View more

Hi, ++ to what Akanchha has said. I did a quick check but the issue did not occur for me, could you please let us know the following info to look into it further? -Is this a recent break? -System details ?   Regards, Arvind ... View more

Hi There, Request you to please let us know the following info in addition to what Mehak has requested? -Are you opening the file in Acrobat app or any browser ? -Has the issue started occurring recently?   Regards, Arvind ... View more

++ to what Amal has said. Could you also please provide the following info? - Are you using Outlook as your default email client to send the emails, if yes please provide its version with bit info(32 or 64 bit) -Is the problem started occurring recently, if yes have you updated Windows/Outlook ?   Regards, Arvind ... View more

Thanks for the info, great to hear that the issue is resolved at your end! Could you please let us know the following info as well? -Does the issues remain resolved if you set b4304509 to 1 when running Outlook in normal mode now? Regards, Arvind ... View more

Hi Sergio, After you provide the info requested by Tariq, could you please check your workflow with the following registry? [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Acrobat Reader\DC\FeatureState] "4304509"=dword:00000000 Please follow the steps: - Quit Reader DC if it is already running -Set the above registry and try attaching the PDF you were trying earlier Regards, Arvind ... View more

Hi There, Thanks for the confirmation that the issue gets resolved at your end. Please note that the new Font Pack will not be updated automatically, you need to deploy it. Regards, Arvind ... View more

Hi, We are actively working on it. Will update once the fix is available.   Regards, Arvind ... View more

Hi All, Apologies for the inconvenience caused! Could you please let us know the following info so that we can try with the similar setup at our end: - OS version and language of the OS -  Does the issue happen with all non-English language or specific to some ?   Regards, Arvind ... View more

Hi Bailey, Could you please let us know if you are still facing the issue? Actually, we cannot recreate the problem at our end. Kindly sign-out and then sign-in again into Acrobat and check if the still persists.   Regards, Arvind ... View more

Hi, Could you please let us know the following info to debug the issue further? Snapshot of the issue Exact steps to recreate it. Acrobat version System(Win/MacOS) with version details.   Regards, Arvind ... View more

Hi, Please let us know if you face any issues while using Adobe Acrobat.   Regards, Arvind ... View more

Hi, You may visit either of the following link and request this feature: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac  Feature Request/Bug Report Form   Regards, Arvind ... View more

Could you please try running Outlook in Safe mode? This does not look to be an issue related to Acrobat.   Regards, Arvind ... View more