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jamesm7883486
New Participant
October 12, 2024
Answered

Share button will not open an Outlook window

  • October 12, 2024
  • 6 replies
  • 5583 views

I just recieved a new Surface Laptop 7th edition running windows 11 and old outlook.   When I hit share button it will not open a window in outlook to send as an attachment or a link.   This is a serious hinderance of my productivity.     I have gone through all of the obvious fixes within preferences>email> ... etc.   No joy.   Unable to get anywhere with Adobe support. 

    Correct answer jamesm7883486

    Acrobat -> Menu -> Help -> About Adobe Acrobat Pro Outlook -> Office account -> About Outlook

    When I open Adobe Acrobat - I can go Menu > Help > about adobe acrobat pro and it says Adobe Acrobat 24.003.201280

    There are not option for About Adobe Acrobat Pro Outlook > office account > about Outlook as you have requested

    [PII removed by Moderator]

    6 replies

    D
    Donna5FAD
    New Participant
    March 6, 2025

    I am having the same issue. I am using Snapdragon processor. Has a solution been found yet? 

    D
    Deborah J.24142596xtkb
    Participating Frequently
    March 6, 2025

    no resolution for me.  been dealing with this for 4 months.  BEYOND frustrated!!  seriously, why can't adobe and microsoft do their jobs and fix this???

     

    D
    Donna5FAD
    New Participant
    March 24, 2025

    My IT installed Adobe Acrobat Distiller on my computer, I had to change that I want the document to download as a PDF, but I can now use the share button. I don't have to save the document then attach it to the email. 

    D
    Deborah J.24142596xtkb
    Participating Frequently
    December 14, 2024

    I am having the identical issue!!  I spent 3 hours yesterday with Adobe live assistance.  The "helpers" spent 3 hours wasting my time to no avail.  Then after 3 hours the supervisor who took over just hung up on me.  He could not figure out the problem or the fix and literally just hung up.  Does anyone know what to do about fixing this???  Clearly, Adobe does not know how to fix this and it is real productivity killer.

    D
    Deborah J.24142596xtkb
    Participating Frequently
    December 14, 2024

    By the way, I am running the 32 bit version of adobe.  I have tried everything.  I suppose if Adobe cannot fix it and I lost 3 hours of my time yesterday that cannot ever be recovered I should give up now.  😞 

    D
    Deborah J.24142596xtkb
    Participating Frequently
    December 14, 2024

    As an update, I checked my registries and they look exactly how Arvind recommends but the problem persists.

    32 bit Acrobat

    64 bit Outlook

    ARM processor

    Microsoft Surface Laptop 7 purchased last week

    A
    Amanda23647224rhtn
    New Participant
    October 23, 2024

    I am having the same issues on a new Microsoft Surface Pro 11 running Windows 11.

     

    Adobe version is:

     

     

    Using Microsoft 365 

    64 bit.

     

    Any assistance you could provide would be greatly appreciated.

     

    A
    Adobe Employee
    arvindy
    Adobe Employee
    November 5, 2024

    @Amanda23647224rhtn ,

    Can you please also confirm if your device has ARM or Intel processor? Kindly take a note that Acrobat 64 bit is not supported on ARM based Windows devices.

     

    Regards,

    Arvind

    L
    Leo283217759sap
    Participating Frequently
    November 5, 2024

    ARM Processor

    Leo Perez
    Director - IT, Infrastructure and Support
    [Moderator: Personal Information removed]

    L
    Leo283217759sap
    Participating Frequently
    October 21, 2024

    did you get this resolved we are having the same issue 

    R
    Adobe Employee
    Rohit AnandT3
    Adobe Employee
    October 22, 2024

    Hi @Leo283217759sap 

    Can you please share the details requested above to help us investigate further.

     

    Thanks,

    Rohit A

    A
    Adobe Employee
    arvindy
    Adobe Employee
    November 19, 2024
    This still doe not work when i click on the share link i get the following prompt but nothing happens when i click on send copy

    [cid:6427984c-34e7-41e5-9bc0-ae17a290b8e8]

    Leo Perez
    Director - IT, Infrastructure and Support
    t: 432-243-0351 | m: 432-243-0351
    a: 7008 Indiana Ave, Suite B, Lubbock, TX, 79413
    e: Leo.Perez@gvty.com
    w: www.gvty.com
    CONFIDENTIAL NOTICE: This electronic transmission and any documents or other writings sent with it constitute confidential information which is intended only for the named recipient and which may be legally privileged. If you have received this communication in error, do not read it. Please reply to the sender at Gravity that you have received the message in error. Then delete it. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication or any attachment(s) by anyone other than the named recipient is strictly prohibited.

    Hi @Leo283217759sap ,
    Please let me know if we can connect over a Teams call to debug this further. Kindly share your availability and email id as a private message directly to me. I will setup the meeting accordingly. Your latest screenshot is not available here, I can seeonly a string and no image is there.

     

    Regards,

    Arvind

    J
    jamesm7883486AuthorCorrect answer
    New Participant
    October 14, 2024

    Acrobat -> Menu -> Help -> About Adobe Acrobat Pro Outlook -> Office account -> About Outlook

    When I open Adobe Acrobat - I can go Menu > Help > about adobe acrobat pro and it says Adobe Acrobat 24.003.201280

    There are not option for About Adobe Acrobat Pro Outlook > office account > about Outlook as you have requested

    [PII removed by Moderator]

    R
    Adobe Employee
    Rohit AnandT3
    Adobe Employee
    October 15, 2024

    Thanks @jamesm7883486  for sharing the Acrobat app version. We also need the bit version of the app, when you open the About Adobe Acrobat Pro screen, just next to the version info bit version is mentioned please confirm if its 32bit or 64bit.

    Sorry for the confusion, to check Outlook app and bit version, please open MS Outlook app -> File menu -> Office account -> About Outlook

     

    Thanks,

    Rohit A

      L
      Leo283217759sap
      Participating Frequently
      October 21, 2024

      Having the same issue, has this been resolved?  64bit Surface Pro that we are using 

       

      R
      Adobe Employee
      Rohit AnandT3
      Adobe Employee
      October 14, 2024

      Hi @jamesm7883486 ,

      Sorry for the inconvenience, can you please share the app version and bit version (32bit or 64bit) for both Acrobat and Outlook to help us investigate further. 

      You can get the above info from  

      • Acrobat app -> Menu -> Help -> About Adobe Acrobat Pro
      • Outlook app File menu -> Office account -> About Outlook

       

      Thanks,

      Rohit A

       

      J
      jamesm7883486Author
      New Participant
      October 14, 2024

      Please assist with removing my personal data from the post response

       

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