Error message when opening Acrobat, which will not open

[jukka_2111]

Screen print... acrobat on left side .... re-loaded all couple times....

[Meenakshi Negi]

Hi jukka_2111,

Thank you for reaching out, and sorry about the trouble caused.

Please try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/3T6Skx4).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3HUY9uV;

If the issue still occurs, please confirm if the error appears on launch or when you use any feature or tool in Acrobat. Share the Acrobat and OS version numbers on the machine.

Let us know how it goes.

Thanks,

Meenakshi

[jukka_2111]

Hi,

Thanks, but no results. Acrobat do not open otherwise than blank screen... and some other problems occured, start icon is not working.

Prolematic to find Acrobat number cause it is not opening, but os windows 11.

br

[S. S]

Hi @jukka_2111,

Hope you are doing well. Sorry for the experience with using Acrobat.

In case you are still looking for a solution, please review the correct answer in the given thread: https://adobe.ly/44GmNY9

The thread discusses a topic similar to yours, with an accepted correct answer from users like yourself.

Please give the thread a view and let us know how it goes.

Also, ensure that you are on the latest version of Acrobat (2025.001.20566) for the best experience.

You can learn more about it here: https://adobe.ly/461l8i9.

Hope this helps.

Regards,
Souvik.

[jukka_2111]

Hi,

Sorry, no help. Still only blanc screen when opening as in the first message....  

[S. S]

Hi @jukka_2111,

Thanks for the reply.

Would you mind trying the steps below:

Right-click the app icon > Properties > Compatibility > check the box "Run the app in compatibility mode for" > select "Windows 8" from the dropdown > Apply > OK.

Try launching the app again. 

Let us know how it goes.

Regards,
Souvik.

[jukka_2111]

Thanks, starting screen opens now, but internal error message appears when trying to do something.

br

[S. S]

Hi @jukka_2111,

Glad to hear that the app launches now.

Can you try repairing the app once and check if it works?

To do so, go to Menu > Help > Repair Installation. 

Once done, restart your computer and try again.

Let us know how it goes.

Regards,
Souvik.

[jukka_2111]

Hi

Tahks, but nope. Back to phase 1....

[S. S]

Hi @jukka_2111,

Hope you are doing well. Sorry for the delayed response.

We are live with a new update (25.1.20982), which has multiple performance and stability enhancements 

Would you mind updating the app to the latest version and letting us know if it works for you?

To do so, go to Menu > Help > Check for Updates.

Let us know how it goes.

Regards,
Souvik.

[jukka_2111]

Hi

Srry, but still the same, Even cleaned inputted again, result is the black screen and if You press something message Internal error. This is only concerning Lenovo X1, my other pc is working fine.

This is a shame

br
jukka a.

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Partner

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