error message when requesting signature
Copy link to clipboard
Copied
Receiving the attached error message after I added an email address to a document that I would like to send to a client for signature.
I have no options and no idea how to resolve this error.
Copy link to clipboard
Copied
Hi, Can you confirm the operating system and exact version of your software.
Can you explain what you mean by 'adding an email address to a document' ? is that to share it, as text on the form or function of a button?
Is this hapening for other files you have or only this one?
What security options are applied to the file (File>Properties>Security)?
Copy link to clipboard
Copied
To provide some additional context, I'm attempting to prepare and send a document for an e-signature. See attached video of the experience.
Steps:
1. I open the PDF and use the "request signature" tool
2. I add the email address and click "Specify where to sign"
3. Error message appears
Computer and Acrobat Specs
Yes, using a MacBook pro, OS 12.6.2
Adobe version
Architecture: x86_64
Processor: Intel
Build: 22.3.20281.0
AGM: 7.0.1
CoolType: 8.1.0
JP2K: 3.0.1.51486

