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error message when requesting signature

New Here ,
Jan 16, 2023 Jan 16, 2023

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Receiving the attached error message after I added an email address to a document that I would like to send to a client for signature. 

 

I have no options and no idea how to resolve this error.

TOPICS
Security digital signatures and esignatures

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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Hi, Can you confirm the operating system and exact version of your software.

Can you explain what you mean by 'adding an email address to a document' ? is that to share it, as text on the form or function of a button?

Is this hapening for other files you have or only this one?

What security options are applied to the file (File>Properties>Security)?

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New Here ,
Jan 17, 2023 Jan 17, 2023

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To provide some additional context, I'm attempting to prepare and send a document for an e-signature. See attached video of the experience.

Steps:

1. I open the PDF and use the "request signature" tool 

2. I add the email address and click "Specify where to sign"

3. Error message appears

 

Computer and Acrobat Specs

Yes, using a MacBook pro, OS 12.6.2

 

Adobe version

Architecture: x86_64

Processor: Intel

Build: 22.3.20281.0

AGM: 7.0.1

CoolType: 8.1.0

JP2K: 3.0.1.51486

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