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Error Preflight when saving as PDF/A on Windows 11

New Here ,
Feb 09, 2023 Feb 09, 2023

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When trying to save as a PDF/A file in Acrobat Pro DC it throws an error.

 

Assertion failed in file D:\T\Plugins\Preflight\src_pdfToolbox\pdfInspektorBatch\_Imp\PIBatchAVConversion.cpp, line #566:"CPreflightDlgManager::getDefaultPRCs(state,progbar)"

defaulto5oggv94cnee_0-1675930182986.png

 

I been in contact with support who confirms this is a bug and given me several workarounds to try which we have tried without success. However I can't find any more information on the issue and the issue is urgent. This does not occur on Windows 10 but on Windows 11.

 

We have tried:

  • Reinstalling, repairing and updating
  • Installing an older version
  • Unchecked "Enable Protected Mode At Startup" and "Run in Appcontainer"
  • Deleting registry keys Adobe Acrobat, Acrobat Arm, Acrobat Distiller, PDF settings.

 

I have tried on 2 different machines with Acrobat Pro and Windows 11 and it throws the same error.

 

On the 2nd machine, unchecking "Enable protected mode at startup" enables me to save the PDF as a PDF/A but sometimes gives the error "Document has been saved, but could not be converted according to the selected standard profile: Convert to PDF/A".

 

Is this being worked on by Adobe? Has anyone found a solution?

TOPICS
Create PDFs , Edit and convert PDFs , General troubleshooting

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New Here ,
Feb 09, 2023 Feb 09, 2023

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Update:

Not sure what does it, and its not a complete solve, but it does save some files as PDF/A without errors now with

  • a new installation
  • updating
  • deleting these keys in Hkey current user in regedit: Adobe Acrobat, Acrobat Arm, Acrobat Distiller, PDF settings.
  • And maybe most importantly unchecking "Enable protected mode at startup", restarting, then checking that option again, and restarting.

 

It works for some documents, but some still gives an error.

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Community Beginner ,
May 31, 2023 May 31, 2023

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Did you find a solution for this. Windows 10 user has same issue.

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New Here ,
Feb 12, 2024 Feb 12, 2024

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I am haivng the same issue as defaulto5oggv94cnee

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New Here ,
Mar 20, 2024 Mar 20, 2024

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A user of mine was getting the following error messages when trying to save as a PDF/A document from Acrobat. Like shown in this YouTube video:
How to use the preflight tool in Adobe Acrobat Pro DC to fix PDF UA issues
https://www.youtube.com/watch?v=DmUGKZBuPmM&t=11s&ab_channel=Accessibility

Konrad_At_JAC_1-1710962467237.png


Similarly to the issue described in this article:
Error Preflight when saving as PDF/A on Windows 11
https://community.adobe.com/t5/acrobat-discussions/error-preflight-when-saving-as-pdf-a-on-windows-1...


The recommendation here did not resolved the issue:
preflight error_ unable to copy the user specific settings - then crashes
https://community.adobe.com/t5/acrobat-discussions/preflight-error-unable-to-copy-the-user-specific-...


The solution in this article worked:
Preflight Error: Unable to load user preferences
https://community.adobe.com/t5/acrobat-discussions/preflight-error-unable-to-load-user-preferences/t...


You can also try what is expressed in this article to see if Acrobat can fix any errors or problems when saving as PDF/A:
Preflight profiles (Acrobat Pro)
https://helpx.adobe.com/ca/acrobat/using/preflight-profiles-acrobat-pro.html

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New Here ,
Jul 12, 2024 Jul 12, 2024

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Having this same issue, does anyone have a fix?

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