Error "Cannot find or create the font 'JJTGUU+CIDFont+3'" opening a PDF file

[ioclaudio]

Hi,

they send me a signed PDF that when opened  with Acrobat Reader DC generated this error:

Cannot find or create the font 'JJTGUU+CIDFont+3'

If I open File->Properties->Font I can see this situation:

Is it a problem that I can solve in some way or do I have to ask for the file to be resent?

Thank you

Claudio

[ioclaudio]

I'm using Windows 10 and Adobe Acrobat Reader DC.

[Mike Craghead]

This may help:
https://community.adobe.com/t5/acrobat-reader-discussions/cidfont-f1-issue/m-p/9777204

[Meenakshi Negi]

Hi Claudio,

Thank you for reaching out.

The issue occurs as the font is not embedded in the document.

As the PDF is signed, you will not be able to make any changes to that PDF.

Please check with the sender/ creator of the document if the font can be embedded.

You may refer to the information provided in the following help document: https://helpx.adobe.com/acrobat/using/pdf-fonts.html.

Thanks,

Meenakshi