I am tasked with solving a PDF issue that is occuring with mobile devices.
- I have included all my troubleshooting down below.
- I have posted my source info down below, however, the post is a few years old. If an official rep can confirm that mobile devices will not support this type of format I would appreciate the feedback. I will report back to my managers.
- Adobe phone support has recommended that I post this question in the forums.
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Error - User cannot open PDF via mobile phone
Error that returns:
Please wait...
If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.
Mobile phone troubleshooting:
- Tried to open the PDF via my iPhone and same error occurs (will post a screenshot).
- Tried downloading official adobe PDF and opening a local PDF — issue still occurs.
- Tried opening PDF via default MAIL app — issue still occurs.
- Tried opening PDF via Outlook mail app — issue still occurs.
Computer troubleshooting:
- Tried opening the PDF via computer, PDF opens.
- I have done some research into this issue and I have found the following links with comments:
Correct answer by Dov Isaacs | Adobe Employee:
I assume by Adobe forms you really mean PDF forms. There is no such thing as Adobe forms.
That having been said, there are two types of PDF forms, the original AcroForms and something known as XFA forms. Either one or the other may be in a PDF file although XFA forms are in the process of being deprecated from the PDF specification and should not be used unless you can guarantee that the form will be access and filled with Windows or MacOS Adobe Reader or Adobe Acrobat.
XFA forms are not (and will not) be supported in either iOS or Android versions of Adobe Acrobat Mobile Reader. This may be the issue you are encountering. (FWIW, XFA forms are not supported by most PDF reader software from third parties!)
- Dov
_graffiti
Adobe Community Professional
Dec 18, 2018 :
dand78486484 wrote The question was ”how to download and open a PDF on mobile devices running iOS not can I open an a computer. Still waiting for an answer. |
Reply: No. Not on mobile devices for that type of form. You need to open in the standard desktop version of the free Reader software.
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- I have provided a screenshot of the issue below:
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