Error when editing a PDF Document

[Zuleyma_Bernal]

When I work with Adobe PRO (delete blank pages, move or add pages) the application freezes and the pages that are displayed are blank.  And it's impossible work on it. 

[Tariq Ahmad]

Hi @Zuleyma_Bernal, 

Thank you for reaching out, and sorry for the troubled experience.

Please ensure your copy of Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.

If your file is located on a network drive, cloud drive, etc., try copying it to a local machine and then performing the intended operation. Also, to test this behavior further, try creating a multi-page PDF using some sample data, save the PDF using Acrobat, and then try performing this operation again. 

Also, try disabling protected mode. Try disabling Protected Mode (for troubleshooting only):

If you’re facing issues with opening or interacting with PDFs, temporarily disabling Protected Mode can help identify the cause.

On Windows:

Go to Edit > Preferences > Security (Enhanced)

Uncheck “Enable Protected Mode at startup.”

Click OK and restart Acrobat.

On macOS:

Go to Acrobat > Preferences > Security (Enhanced)

Uncheck “Enable Protected Mode at startup.”

Restart Acrobat.

⚠️ Important Disclaimer:

Protected Mode is a security feature that helps prevent malicious content in PDFs from affecting your system. We recommend disabling it only for testing purposes. Do not open files from unknown sources while it’s off.

If the issue reappears, please help us with the following: 

To help us investigate the issue further, could you please share the diagnostic logs? 

To collect the logs:

1. Download and run the Diagnostics Utility from:  https://adobe.ly/40qHt55
2. Click on Start Diagnostics. Ensure advanced logging is checked.
3. Launch Acrobat, reproduce the issue with your file.
4. Once done, click Stop Monitoring.
5. Copy the Log ID and share it with us.

For crash or freezing issues, we would require crash logs: https://adobe.ly/40uDhkV

• Upload logs to any Cloud Drive(OneDrive, Google Drive, Dropbox, etc)

Let us know how it works. 

Best regards,
Tariq | Adobe Community Team

[creative explorer]

@Zuleyma_Bernal Curious to know:

• Did you do a recent update? This worked fine the other day?
• What Operating systems are you using? Windows? Mac? and what number?
• Is this a CC subscription or an older perpetual license? 

It could be many things, outdated software, not enough RAM, corrupted PDF or profile, conflicting software or extensions/plugins, security settings, overloaded temp files, or even a graphics card issues.