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Error when selecting a tool.

New Here ,
Apr 26, 2024 Apr 26, 2024

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I have a user who has an Adobe Liscense that is receiving an error everytime they select a tool.

 

Whether it's selecting 'Edit a PDF' or 'Fill and Sign' for example, the following message pops up. 

 

"You do not have access to this feature. Please contact your IT admin for more details."

 

I had the user sign out of Adobe and sign back in, and is still met with the same error.

 

Any help on this is greatley appriciated. Thanks!

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Edit and convert PDFs , PDF , PDF forms

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Hi @Andrew37015887oaoc 

 

Hope you are doing well and thanks for reaching out.

 

Please go through the help page : https://helpx.adobe.com/acrobat/kb/error-You-do-not-have-access-to-this-service-please-contact-your-... and see if that works for you.

 

~Amal

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