error when trying to export to Microsoft Word Document or Power Point

[Guest]

One of my users is getting the following error when trying to eport to Word or PPT. I have tried running repair on the instalation with no help. Checked and found that is on the latest version and it seems that issue started when it was updated to the latest version.

 

[Ashish Harrison]

Hi johnsonsf8878,

Please make sure to uncheck "Use Acrobat Create PDF Cloud Service" while exporting the file to the doc.

[Guest]

Hi Ashish_Harrison,

But I do not have this option to uncheck.

Thank you

[akagarg]

Hi Johnson,

Thank you for reporting the issue. Can you please provide us the details of the following:

• Acrobat Version - Please share the screenshot of the Acrobat version screen Go to help -> About Acrobat ... and take a screenshot
• Operating system (Mac/Win) and its version
• Are you facing the issue with specific PDF file or every file. If it is file specific then can you please share the file with us.
• Steps to reproduce the issue.

We're here to help, just need some more info.

Regards,
Akanksha Garg
Software Engineer II
Adobe Acrobat Team

[Guest]

HI Akanksha,

The user is up to date on the latest versions of Acrobat and Windows but I will attach screen shots to this message as well.

This happens with any files when you click the export pdf tool and try to export them to those formats.

[akagarg]

Hi Johnson,

Thank you for providing the information, but we are unable to reproduce the issue at our end. If possible, please share the file with us, if you can't share the file publically, you may upload the file to your cloud drive and share the link via Private message. To send a private message, click on my profile and choose "Send a message".

Thanks and Regards,

Akanksha

Software Engineer II
Adobe Acrobat Team

[Guest]

Hi,

As I stated before this EVERY file that he tries to do this with.

Thank you

[Guest]

Since I am not recieving a response I take it no one knows what the issue could be?

[akagarg]

Hi Johnson,

We are not able to reproduce this issue at our end. Can you please try reinstalling Acrobat and see if user is still facing the issue.

Regards,

Akanksha

Software Engineer II
Adobe Acrobat Team

[akagarg]

Hi Johnson,

Are you still facing this issue?

Regards,

Akanksha

Software Engineer II
Adobe Acrobat Team